How do you ensure privacy when coaching?

1 Choose a secure platform

When you coach online, you need to use a platform that offers encryption, password protection, and privacy settings. Avoid using public or shared networks, devices, or accounts that could compromise your coachees' data. You also need to inform your coachees about the platform you use, how it works, and what they need to do to access it. Make sure you test the platform before each session, and have a backup plan in case of technical issues.

2 Set clear boundaries

Before you start coaching, you need to establish clear boundaries with your coachees about what you will and won't discuss, share, or record. You also need to agree on who else will be involved or informed about the coaching process, such as managers, HR, or peers. You need to respect your coachees' preferences and consent, and explain the reasons and benefits of any disclosure or feedback. You also need to review and update these boundaries regularly, and address any concerns or changes.

3 Follow ethical standards

As a coach, you need to follow ethical standards and guidelines that protect your coachees' privacy and dignity. You need to be aware of your legal and professional obligations, such as data protection, confidentiality, and duty of care. You also need to be transparent, honest, and respectful in your communication, and avoid any conflicts of interest, bias, or manipulation. You also need to seek supervision, support, and feedback from other coaches or mentors, and maintain your own privacy and well-being.

4 Create a confidential space

When you coach, you need to create a confidential space where you and your coachees can focus, listen, and speak freely. You need to find a quiet, comfortable, and private location, where you won't be interrupted or overheard by others. You also need to ask your coachees to do the same, and respect their time and availability. You also need to store and dispose of any notes, documents, or recordings securely, and limit their access to yourself or authorized parties.

5 Build trust and rapport

Privacy is not only about protecting information, but also about building trust and rapport with your coachees. You need to show empathy, curiosity, and appreciation for your coachees' perspectives, feelings, and goals. You also need to ask open-ended questions, listen actively, and give constructive feedback. You also need to acknowledge and celebrate your coachees' progress, achievements, and challenges. By doing so, you will create a positive and productive coaching relationship that fosters growth and development.

6 Handle privacy breaches

Despite your best efforts, privacy breaches can happen in coaching. You need to be prepared to handle them professionally and ethically. You need to inform your coachees as soon as possible, and apologize sincerely. You also need to investigate the cause and extent of the breach, and take corrective actions to prevent it from happening again. You also need to report the breach to the relevant authorities or parties, and follow their guidelines and procedures. You also need to learn from the breach, and improve your privacy practices.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?