How do you mediate a dispute between a data owner and a data user regarding access rights?

It's crucial to understand and respect the distinct roles and concerns of each party. The data owner focuses on security and compliance, while the data user needs accessible and usable data. By fostering open communication, leveraging established data governance policies, and negotiating a balanced access agreement, you can address both parties' needs. This will ensure to find a solution that keeps data secure yet accessible, ultimately supporting our collective goals.

you should start with: 1. Gather Information: Understand the Dispute: Meet with both parties separately to understand the crux of the issue. What data is in question? What access rights are disputed? Review Agreements: Review any contracts, data sharing agreements, or privacy policies that govern data access. Applicable Regulations: Determine if any relevant data privacy regulations (e.g., GDPR, CCPA) apply and how they influence access rights.

En el contexto corporativo es importante identificar al y los propietarios de los datos, entendiendo que son ellos la fuente de la información sobre la cual se alimentan las bases de datos fisicas y/o automatizadas que hacen que cualquier negocio funcione. Identificado el, o los propietarios de los datos, es necesario identificar aquellos colaboradores que, en razón de su actividad en la compañia, acceden a los datos en cualquier ciclo de su tratamiento (almacenamiento, recolección, uso supresión etc..), esto permite tener herramientas concretas frente a cualquier disputa que se genere en la compañia, incluso con usuarios externos que acceden a la infomación del propietario. Iniciemos por identificar el propietario de datos

then this is the next step: 2. Facilitate Communication: Neutral Environment: Host a joint meeting with both parties to encourage open communication. Active Listening: Encourage each party to express their concerns without interruption. Clarify Misunderstandings: Identify any misunderstandings regarding access rights based on reviewed agreements or regulations.

An agreement is essential to reduce risk, regulate a business relationship, and ensure compliance with applicable legislation. Proper documentation provides a clear reference point for both parties, facilitating enforcement and accountability.

When trying to resolve a dispute between a data owner and a data user, also consider the following ... Neutral ground: First, create a neutral and respectful environment for the discussion. Make sure both parties feel heard and valued to encourage trust and openness. Business objectives: Focus on how the solution can be aligned with the overall business goals and interests of the stakeholders. Emphasize the importance of data access to achieving business goals while addressing security and compliance concerns. Governance tools: Utilize governance frameworks and tools to take a structured approach to resolving the conflict. Evaluate access requests against established policies to ensure decisions are based on consistent criteria.