How would you address a team member who consistently misses deadlines during busy support periods?
In technical support, addressing a team member's consistent failure to meet deadlines during peak periods is a delicate but necessary task. It's essential to approach the situation with a balance of understanding and firmness. You have to ensure that the team member understands the impact of their actions on the team and client satisfaction while also providing them with the support they need to improve. This article will guide you through the steps to effectively address this issue, ensuring your support team remains efficient and responsive.