At Bloomberg client services job simulation, I was taught one basic and easy step to tackle such situations and that is to implement a simple triage system or a checklist they can use to quickly assess which tickets to tackle first. Also since juniors are not much experiences in multitasking, we should always offer to take on some of the more urgent or complex requests temporarily. This helps relieve immediate pressure while allowing them to focus on less daunting tasks.

To assist a junior team member effectively, you can follow these steps: Prioritize Demands: Identify and sort tasks based on priority. If there are multiple dependencies, gather all team members to address and resolve them collectively. Allocate Time: Dedicate 40% of their time to high-priority tasks. Allocate 30% to other priority tickets based on their SLA. Reserve 20% for operational activities such as change implementation, communication, approvals, and follow-ups. Set aside 10% for interpersonal activities like networking, engaging with colleagues on critical issues, and sharing workloads. Seek Assistance: Encourage them to engage with experts, seniors, or vendors if they encounter doubts or delays.

Help them by guiding them through the proper channels and steps needed in order to solve the requests quickly and efficiently.

To help a junior team member overwhelmed with support requests, prioritize the tasks by urgency, streamline processes with templates, and encourage time management techniques like time-blocking. Pair them with a mentor for guidance and ensure they know it's okay to escalate complex issues. Temporarily limiting their workload can also give them space to focus and learn without becoming overwhelmed.