Front desk teams have too much to manage. Greeting guests as they enter and exit the hotel, managing check-ins and check-outs, payments, guest questions and requests, answering phones, messages and emails, capturing tasks, chasing completion and much more! New technologies such as Conversational AI can relieve some of these pressures on the front desk team. AI agents can automatically respond to guest messages and calls, liberating the team to focus on check-ins and in-person interactions with guests. AI technology can go one step further, by capturing and distributing tasks to the hotel team. The right technology can transform the working environment for front desk teams and the experience for guests. A win-win!

Efficiently managing front desk staff during peak hours requires strategic planning and communication. Start by staffing the desk with experienced employees who can handle high-pressure situations. Implement a streamlined check-in process, such as mobile pre-check-ins, to reduce wait times. Additionally, use clear signage and queue management systems to guide guests. Regularly train staff on handling delays professionally and maintaining a positive guest experience. Monitoring real-time data can help in making quick adjustments, ensuring a smooth check-in process even during the busiest times.