To salvage a client relationship after an overpromise, first acknowledge the issue transparently. Schedule a meeting to discuss their concerns and express understanding. Present a realistic plan to meet their needs, outlining specific steps and timelines. Offer solutions or alternatives to demonstrate commitment. Maintain open communication throughout the process, providing regular updates to build trust. Additionally, consider a goodwill gesture, such as a discount or added service, to reinforce your dedication to their satisfaction. Finally, ensure this experience informs future promises, enhancing collaboration between sales and delivery teams.

In a situation where the sales team has overpromised, I focus on reframing the relationship with the client by acknowledging their expectations and shifting the conversation towards long-term value. Rather than dwelling on the mistake, I emphasize how our partnership can evolve to meet both short-term needs and broader goals. I involve the client in co-creating a solution, encouraging them to outline priorities while managing expectations. Transparency is key, but I also showcase how our team can add unexpected value, turning the challenge into an opportunity. This not only rebuilds trust but strengthens the relationship moving forward.