What do you do if your call center career growth depends on developing delegation skills?

It is mission critical to understand that delegation requires confidence and tremendous self awareness. The uncertainty of the demands of a call center requires leadership that is able to encourage others, recognize skills deficits in team members and be able to make sound well thought out decisions.

Why just call center, every organization works better with proper delegation. The identification of who to delegate what, the ability to dip check time to time to ensure the delegated work is meeting the expected outcome and most importantly, if the progress is not on expected lines, identify what is the cause and then re-delegate to ensure the mistake is arrested early than at the end.

Delegar de maneira eficaz pode trazer benefícios significativos para os colaboradores e empresa, mas para isso é preciso ter uma visão macro de todo o processo e colaboradores. Não é só no call center que depende de delegarmos tarefas e sim em todos os seguimentos, afinal ninguém é bom o suficiente sozinho e um dos grandes males das empresas são os chamados centralizadores.

Delegating skills might be a bit complex at the beginning but I believe the first step to take is to be aware of the level of control you want and need. While you want to assign task to team members you believe are competent, you also should have some level of trust and allow them handle the task with little micro management and much encouragement.

To advance your call center career by improving your delegation skills, focus on clearly defining tasks, understanding your team’s strengths and capabilities, communicating effectively, providing necessary resources and support, and offering constructive feedback. Effective delegation not only enhances team productivity but also demonstrates your leadership potential, essential for career growth.

Propiciar la comunicación abierta, ser consciente de otorgar el apoyo al equipo. Brindar las oportunidades necesarias para que el equipo muestre su valía. Dar reconocimiento oportuno y adecuado a los éxitos del equipo. Brindar comentarios constructivos cuando sea necesario.

Trusting your team and importing them is a skilful trait of a successful leader. The process comprises of multiple aspects beginning from to understand the skill set, capabilities and interest of your team before you proceed to delegate something. Next is the trust. Give them the space to try, explore, fail, learn from mistakes and be able to overcome challenges..

* Pratique a liderança empática. * Promova reuniões individuais com os integrantes do time. * Feedbacks transparentes e assertivos. * Sendo um exemplo a ser seguido * Motivando a equipe para trabalhar em conjunto.

Identify the person's needs, understand their ask and strive to develop skills by delegating effectively. Ensure you listen to the need of the person who is looking to grow their knowledge, skills, or techniques and provide them a reasonable challenge; provide clear expectations, deadlines if needed and what outcome the business is looking for. Help them when needed or walk them through the process step by step. Either way, no right or wrong way to delegate, only to ensure you provide them a realistic challenge for them.

Schedule touch base meetings, depending on the task and experience of the person to determine the time frame. Some may need more or less touch base to get through the task assigned. Have them provide their challenges they are facing and what went well. Get their commitment with staying on track to the completion date.

Always be honest with feedback. Regardless if it's a difficult conversation or positive one. I have found people gain thirst when they know hearing the truth may hurt at times, but in the end it makes them more successful. Employees don't understand what they don't know. Communicate effectively, encourage their progress and recognize their results.

* O feedback é uma das melhores ferramentas da gestão, se quer ter sucesso, faça feedback com alinhamento, transparência e comunicação assertiva.