What emerging technologies can you use to improve incident handling in Computer Repair?

Cloud solutions like Azure have been invaluable in helping maintain, troubleshoot and repair systems. From endpoint configuration and remote management to being able to configure and push custom apps through an organization, I'm surprised anyone still operates on physical server solutions alone.

Cloud backups can be some of the most secure platforms for data protection in the case of an outage or incident. Zerto is one solution we use at my job and it allows you to create remote backups of not only file systems, but also entire appliances and images. This is very useful for a swift return to operations after an incident.

AI will definitely improve incident handling in computer repairs through task automation, incident logs, and incident prevention systems.

Having the ability to leverage data centers accross the world is truly amazing. You as a company or individual better have a solid understanding of the cost model. This entails understanding the different cost calculators, on demand instances, consumption plans, reserved instances or get ready to PAY. Do not expect developers or CSP's to do this for you. Microsoft is a business that makes money and they do give you the tools to optimize and save money but you have to put the time in effort to learn then implement a strategy that does 2 things. 1st does not sacrifice performance 2nd is Cost optimized.

From available I will use the working parts or use like, ran hard disk if they are working fine. Any hardware related to computer systems I will reuse to make it work o So only we have to pay is os.

AI can significantly improve incident handling by streamlining and enhancing various aspects of the computer repair process. Examples include triage and support ticket analysis, predictive / proactive maintenance, automated diagnosis and repair, documentation and reporting and many more. As with any industry the use of AI in the sector should be evaluated and assessed regularly by the provider to ensure it still meets the evolving expectations and requirements of the end user.

AI definitely streamlines incident response/handling in computer repair by automating tasks, providing faster and more accurate troubleshooting, and helping prevent incidents through predictive maintenance and data analysis. This improves efficiency and enhances user satisfaction by reducing downtime and minimizing the impact of computer issues. With effective use of AI, an Admin is able to deploy task, perform storage tasks and backup tasks, etc. within few seconds.

If you can't find the words to explain something to a client, AI can help tremendously. If you prompt a chatbot AI like ChatGPT "You're an IT administrator. Explain to a customer after an incident that [whatever details you can]" Most Chatbots will take this prompt and provide you with a well-worded and grammatically correct explanation of whatever you need.

Service Management - Service Now is a great tool and could enhance any business' incident handling skills and processes, by enhancing visibility, automation, collaboration, and learning capabilities.

Handling incidents is crucial for computer professionals overseeing the functionality of computer systems comprehensively. This responsibility includes identifying, analyzing, and resolving issues to uphold optimal performance and security. We are presently in an era witnessing rapid technological advancements, particularly in the field of AI, where progress occurs exponentially. AI algorithms play a pivotal role in analyzing error patterns and providing automated solutions for common computer issues. Chatbots, integrated into Automated Customer Support systems, can effectively aid users in basic troubleshooting, leading to significant time and resource savings before human technicians become involved.

The Internet of Things (IoT) is a transformative paradigm that interconnects everyday devices, allowing them to communicate, share data, and operate collaboratively in a network. This connection enables a seamless integration of the physical and digital worlds, providing unprecedented opportunities for automation, real-time monitoring, and data-driven insights. From smart homes to industrial processes, IoT is enhancing efficiency, optimising resource utilisation, and creating new possibilities for innovation. However, as IoT adoption expands, it also raises concerns about privacy, security, and the ethical implications. Balancing the potential benefits with addressing these challenges will be crucial in realising the full potential of IoT.

Tener un modelo de monitoreo adecuado puede ayudarnos a prevenir y anticiparnos a las incidencias, asi como tambien conocer si la manera en la que resolvemos estas incidencias es la mejor. Un sensor de temperatura en un centro de datos, los conductos de ventilación, las variaciones de corriente electrica, nos puede brindar mucha mas información de lo que aparenta, si de igual manera podemos tener mas fuentes de información podemos hacer mejoras que con una pequeña inversión puede mejorar muchisimo tanto a los usuarios y las personas, ¿ha pensado en apagar automaticamente los monitores o bajar las ventanas con un hardware conectado en toda la oficina ? Tal y como lo haria en casa con Alexa o Google Home ...

As computer technology continues to advance, computer repair professionals must adapt to new technologies and trends in order to stay ahead of the curve. By keeping up with the latest developments in cloud computing, artificial intelligence, the Internet of Things, and augmented reality, repair experts can improve their ability to handle incidents, anticipate future trends, and prepare for them. Continuous learning and professional development are essential for computer repair specialists, so that they can leverage these technologies to provide superior service and innovative solutions. It is also important for repair professionals to engage with their peers and share knowledge, which helps to strengthen the industry as a whole.

AR can be used to provide technicians with real-time information and guidance while repairing electronics. If we can integrate AI then They can wear an AI powered AR glasses to overlay repair instructions, schematics, and troubleshooting steps onto their field of view.

Augmented Reality (AR) offers a transformative perspective by seamlessly blending digital information with the real-world environment. It enhances human perception and interaction by overlaying virtual elements, such as graphics or data, onto the physical world. In fields like education, gaming, healthcare, and maintenance, AR has the potential to revolutionise how we learn, work, and experience the world. By providing contextual information in real-time, AR enriches our understanding and engagement with surroundings, opening new possibilities for immersive experiences and practical applications across various industries.

Antimalware. Backup and recovery tools. Cloud access security broker. Data classification tools. Data loss prevention. DoS mitigation. Employee security awareness training. Endpoint detection and response.

Siempre y cuando se cuente con al opción de tener planos virtuales, nos ayudara muchisimo a cambiar la infraestructura y a no estar realizando cambios inecesarios, es muy diferente ver un dibujo o un boceto a tener una proyección por ejemplo de como seria el nuevo departamento de ventas en 3D.

QR codes to make ticket creation more accessible to users. AI to guide them basic troubleshooting. Excel like ticketing system to easier sort, find and analize data.

By integrating these emerging technologies mentioned above, computer repair services can enhance their incident handling capabilities, improve efficiency, and provide more proactive and effective solutions for clients.

Me gustaria agregar un tema un poco complicado, "La gestión de inventarios" y es que sugiero ampliamente hacer el esfuerzo "titanico" de realizar toda la captura de los activos de la empres de manera correcta, con año de adquisición, fecha de compra, valor, marca, etc. Y de ahi partir a una gestión que se puede volver automatica, predectible en remplazos, ordenes y todo lo relacionado a los activos de sus empleados.