Learn the steps to becoming an online support specialist for SharePoint, a popular platform for websites and collaboration. Discover how to learn, certify, experience, portfolio, network, and improve your skills.

Learn SharePoint Basics - Start by gaining a solid understanding of SharePoint's core concepts, including sites, lists, libraries, permissions, and document management Certifications - Consider obtaining SharePoint-related certifications to validate your expertise. Technical Skills - Develop technical skills in SharePoint administration, configuration, and customization. Practical Experience - Gain hands-on experience with SharePoint by setting up your own SharePoint sites Join SharePoint Communities - Participate in SharePoint communities and forums, such as the Microsoft Tech Community or SharePoint Stack Exchange. Continual Learning - SharePoint and the broader Microsoft 365 ecosystem are continuously evolving.

What are the steps to becoming an online support specialist for SharePoint?

SharePoint is a popular platform for creating and managing websites, intranets, and collaboration tools. If you want to help users and businesses get the most out of SharePoint, you might consider becoming an online support specialist. This is a role that requires both technical and communication skills, as well as a passion for problem-solving. In this article, we will outline the steps to becoming an online support specialist for SharePoint.

1 Learn the basics

The first step is to learn the basics of SharePoint, such as how to create and customize sites, libraries, lists, workflows, and web parts. You should also be familiar with the different versions and editions of SharePoint, such as SharePoint Online, SharePoint Server, and SharePoint Foundation. You can find various online courses, tutorials, and resources to help you learn SharePoint fundamentals. You should also practice using SharePoint in your own projects or as a volunteer for a non-profit organization.

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vishal pise

SharePoint Developer | O365 | SharePoint Add In | Nintex | ASP .Net | MVC 5 | WEB API | SPFX
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Learn SharePoint Basics - Start by gaining a solid understanding of SharePoint's core concepts, including sites, lists, libraries, permissions, and document management Certifications - Consider obtaining SharePoint-related certifications to validate your expertise. Technical Skills - Develop technical skills in SharePoint administration, configuration, and customization. Practical Experience - Gain hands-on experience with SharePoint by setting up your own SharePoint sites Join SharePoint Communities - Participate in SharePoint communities and forums, such as the Microsoft Tech Community or SharePoint Stack Exchange. Continual Learning - SharePoint and the broader Microsoft 365 ecosystem are continuously evolving.

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Tayo Adegboyega

Customer Relationship Manager
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Get an educational foundation in IT-related fields. Learn SharePoint through courses and resources. Earn relevant Microsoft certifications. Develop technical skills for SharePoint administration. Understand user experience and best practices. Hone customer service and problem-solving skills. Improve communication skills for user interaction. Collaborate effectively and work well in teams. Stay updated with SharePoint developments. Gain hands-on experience through projects or internships. Apply for SharePoint support positions. Network with SharePoint professionals. Develop soft skills like patience and empathy. Commit to continuous learning and professional development.

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2 Get certified

The next step is to get certified as a SharePoint specialist. There are several certifications available from Microsoft, such as the Microsoft 365 Certified: Teamwork Administrator Associate, the Microsoft 365 Certified: Developer Associate, and the Microsoft 365 Certified: Enterprise Administrator Expert. These certifications validate your skills and knowledge of SharePoint administration, development, and deployment. You can prepare for the certification exams by taking online or instructor-led courses, reading books and blogs, and using practice tests and labs.

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Sasha Gordon

| IT Services and IT Consulting | Book and Periodical Publishing | Writing and Editing | Social Networking Platforms | Marketing | Level 2 |
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In my experience, pursuing certification is a crucial step in becoming an online support specialist for SharePoint. Consider certifications like Microsoft Certified: SharePoint Associate or Expert, validating your technical proficiency. These certifications showcase your expertise in configuring, managing, and troubleshooting SharePoint environments. Additionally, explore complementary certifications in communication and customer support to enhance your interpersonal skills. A well-rounded certification portfolio not only builds credibility but also equips you with the comprehensive skills needed to excel in the dynamic role of a SharePoint online support specialist.

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3 Gain experience

The third step is to gain experience as a SharePoint support specialist. You can look for online or remote jobs that involve providing technical support, troubleshooting, or training for SharePoint users and clients. You can also join online communities, forums, and groups where you can offer your help, answer questions, and share your expertise. You should also keep up with the latest updates, features, and best practices of SharePoint by following news, podcasts, and webinars.

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4 Build your portfolio

The fourth step is to build your portfolio as a SharePoint support specialist. You should showcase your projects, achievements, and testimonials that demonstrate your skills and value. You can create your own website or blog, or use platforms like LinkedIn, GitHub, or Behance to display your portfolio. You should also include your resume, certifications, and contact details. Your portfolio should highlight your strengths, specialties, and areas of interest as a SharePoint support specialist.

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5 Network and market yourself

The fifth step is to network and market yourself as a SharePoint support specialist. You should connect with other professionals, experts, and influencers in the SharePoint field. You can attend online or in-person events, webinars, workshops, and conferences related to SharePoint. You can also join or create online groups, communities, and networks where you can exchange ideas, insights, and opportunities. You should also promote yourself and your services on social media, forums, and platforms where potential clients and employers can find you.

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6 Keep learning and improving

The final step is to keep learning and improving as a SharePoint support specialist. You should always seek feedback, reviews, and ratings from your clients and users. You should also monitor your performance, metrics, and results. You should identify your strengths and weaknesses, and work on improving your skills and knowledge. You should also explore new trends, technologies, and tools related to SharePoint. You should never stop learning and growing as a SharePoint support specialist.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the steps to becoming an online support specialist for SharePoint?

1

2

3

4

5

6

7

1 Learn the basics

2 Get certified

3 Gain experience

4 Build your portfolio

5 Network and market yourself

6 Keep learning and improving

7 Here’s what else to consider

Technical Support

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What are the steps to becoming an online support specialist for SharePoint?

1

2

3

4

5

6

7

1 Learn the basics

2 Get certified

3 Gain experience

4 Build your portfolio

5 Network and market yourself

6 Keep learning and improving

7 Here’s what else to consider

Technical Support

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