Não é pouco comum os profissionais se sentirem sobrecarregados pelo excesso de trabalho, e isto exige que as demandas de trabalho sejam revisitadas, como orienta a OIT, com s participação de quem as realiza.

Primero, identifica si el volumen de tickets es realmente insostenible o si hay cuellos de botella en el proceso. Simplifica tareas repetitivas con automatizaciones o delega algunas responsabilidades para aligerar la carga. El apoyo inmediato y la priorización son clave. Asegúrate de que el miembro sepa que no está solo. Ofrece soluciones rápidas, como pedir ayuda temporal de otros miembros del equipo o ajustar expectativas durante las horas punta. La clave es equilibrar la carga y evitar que se sientan abrumados a largo plazo. ¡El trabajo en equipo lo hace todo más llevadero!

Sin duda, lo que hace falta es la distribución de las cargas de trabajo. En unos horarios escalonados para mantener el máximo de personal en las horas pico , es lo ideal

Distribute tasks: Quickly determine the most urgent tasks and share the load among other team members. This reduces the immediate burden and demonstrates a sense of teamwork. Offer support: Sometimes, a few words of encouragement can boost morale and reduce stress. Let your colleague know that you see their hard work. A simple "You're doing great!" or "I'm here if you need anything" can go a long way. Implement system: Prioritise urgent tickets to tackle the most critical issues, ensuring efficient resolution. This helps to prevent minor issues from overwhelming the team and allows them to focus on the most important tasks.

When a team member is overwhelmed during peak hours, apply Eliminate, Automate, Delegate to bring relief and create a sustainable system. First, eliminate unnecessary tasks—audit their workload and remove anything low-priority or non-essential. Next, automate repetitive processes with tools like templates, chatbots, or ticket prioritisation systems to free up time for critical tasks. Finally, delegate remaining responsibilities to other team members or temporary support to balance the load. By simplifying their workflow, you reduce stress and allow them to focus on high-value work, setting your team up for long-term success.