You’re an experienced Airport Management professional. How do you prioritize problems to be solved?

1 Identify the problem

The first step is to clearly define the problem you are facing. What is the gap between the current and the desired situation? What are the causes and effects of the problem? Who is affected by the problem and how? What are the constraints and assumptions involved? You can use tools such as root cause analysis, fishbone diagram, or SWOT analysis to help you identify the problem and its scope.

2 Analyze the problem

The next step is to gather relevant data and information about the problem. You need to measure the impact and severity of the problem, as well as the feasibility and urgency of solving it. You can use tools such as Pareto chart, risk matrix, or cost-benefit analysis to help you prioritize the problem and its possible solutions. You also need to consider the interdependencies and trade-offs among different problems and solutions.

3 Generate solutions

The third step is to brainstorm and evaluate potential solutions to the problem. You need to be creative and open-minded, as well as realistic and practical. You can use tools such as brainstorming, mind mapping, or SCAMPER to help you generate diverse and innovative solutions. You also need to assess the pros and cons of each solution, as well as the resources and risks involved.

4 Implement solutions

The fourth step is to select and execute the best solution to the problem. You need to plan and communicate the actions and responsibilities involved, as well as the expected outcomes and indicators. You can use tools such as action plan, Gantt chart, or RACI matrix to help you organize and monitor the implementation process. You also need to manage the change and resistance that may arise from the solution.

5 Evaluate results

The fifth step is to review and measure the results of the solution. You need to compare the actual and expected outcomes, as well as the costs and benefits of the solution. You can use tools such as feedback, survey, or KPIs to help you collect and analyze the data and feedback. You also need to identify the lessons learned and best practices from the solution.

6 Improve continuously

The final step is to improve continuously based on the results and feedback of the solution. You need to recognize and celebrate the successes, as well as address and correct the failures. You can use tools such as PDCA cycle, Kaizen, or Six Sigma to help you implement continuous improvement initiatives. You also need to share and document the knowledge and experience gained from the solution.