Last updated on Aug 24, 2024

You're faced with a client rejecting a care plan change. How do you navigate this challenging situation?

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When a client resists a change to their care plan, it can be a delicate situation to navigate. As a case manager, your role is to guide clients through their care journey, which sometimes involves making adjustments to their plans. The resistance could stem from fear, misunderstanding, or a lack of trust. Your task is to understand their concerns, provide reassurance, and ensure that any modifications to the care plan are in their best interests. This scenario is not uncommon, and handling it with empathy and professionalism is crucial to maintaining a positive client-case manager relationship.

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