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- Evaluate if request is outside the original agreement
- Estimate the additional time and resources needed
- Determine additional cost based on extra work
- Ensure client approval of the new costs before starting
- Record the agreement in writing to avoid disputes later
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The success of any project depends on three key factors:
1. Scope
2. Time
3. Cost
These values must be clearly defined during project initiation, as a change in one will impact the others.
For example, changing the scope(client demands) in the later stages will affect both time and cost.
To manage last-minute changes successfully, it's important to communicate the following to client:
a. Increase scope and cost (more resources) to maintain the same timeline.
b. Increase scope, keep the same cost, but extend the timeline.
Clearly presenting these options to clients will ensure accurate expectations and fair compensation.
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When a client drops last-minute demands like it’s no biggie, you gotta stay calm but firm. First, acknowledge the request politely, but make it clear that it’s beyond the initial scope. Frame it as additional work that requires extra time, effort, and, yes, compensation. Be transparent about what’s involved and offer a quick cost estimate. Show them how this change affects timelines and other deliverables to highlight the added value. Keep it professional but make sure you’re not doing extra work for free. Time is money, so let’s make sure we’re all on the same page – and wallet. #MLOinTech
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When clients spring last-minute requests, balancing accommodation with compensation is key. First, clarify the scope of work and explain how the request exceeds the original agreement. Next, negotiate fair compensation for the added effort and urgency. Finally, formalize the new terms in writing to ensure clarity and avoid misunderstandings. How do you handle unexpected client demands? Share your strategies.
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When faced with last-minute client demands, communicate clearly and set expectations.
Acknowledge their urgency, but also highlight the extra work involved. For example, explain that accommodating these changes will require additional resources or extended hours, justifying an extra charge.
I once worked with a client who requested a complete homepage redesign days before launch. By outlining the impact on the timeline and workload, I negotiated an additional fee to meet their request.
Use a detailed change order form to formalize these adjustments and ensure both parties agree on the extra costs before starting.