You're facing client feedback for app integration changes. How will you manage expectations effectively?

Ask questions to clarify any ambiguous points and ensure you fully understand the feedback. Acknowledge the client's feedback Evaluate the impact of the requested changes on project integration work show agility to adapt feedback changes in project work create a plan for all work items implementation related to feedback update regularly to customer on those work items

1. Promptly acknowledge and thoroughly clarify feedback 2. Assess feasibility, resources required, and impact of proposed changes 3. Prioritize modifications aligned with project goals and timelines 4. Communicate actionable changes, timelines, and constraints 5. Offer alternatives for unfeasible requests 6. Develop and share a realistic implementation timeline with milestones 7. Provide regular, transparent progress updates and status reports 8. Maintain an iterative feedback loop, allowing for adjustments 9. Document all changes, decisions, and implementations 10. Conduct post-implementation review to confirm client satisfaction

The topics outlined by AI cover the basics. To me the most important is to communicate clearly. Make sure you understand the client's concerns and address them in a way they will understand. Offer solutions that are clear and answer their needs but don't dive into technical details, keep it high level. Be ready to provide ROM estimates for the options and work with the client to tailor the solution to their needs, budget and timeline. Work with the client to evaluate the current workload and plan to prioritize the selected solution and adjust the plan. It's a bit of a dance, but most clients will engage to get you what you need to help then achieve their goals.

1. Acknowledge Feedback: Understand and clarify client concerns. 2. Set Objectives: Define and align changes with client goals. 3. Communicate Impact: Explain how changes affect the app. 4. Provide Timeline: Offer a realistic schedule for implementation. 5. Offer Options: Present alternative approaches if possible. 6. Be Transparent: Clearly communicate limitations and constraints. 7. Regular Updates: Keep the client informed of progress. 8. Engage During Implementation: Ensure changes meet expectations. 9. Finalize and Review: Confirm client satisfaction and address further feedback. 10. Document Everything: Keep records of all communications and decisions.

Confirm shared understanding of goals and constraints by comparing new information shared by the client. Highlight and clarify changes and updates, and identify root causes 'why' - don't rely on a single source of information on this, always seek input from both the client and your team. Identify the type of feedback (subjective or objective), and the source (stakeholders). In this step, don't prematurely offer solutions before fully updating your understanding of the situation.

Investigate the root causes: Are you still within the agreed scope? If no - do not immediately accept the request, go back to your sponsor to confirm and get signoff on impact on your project - you will likely either get an extension or move something else out of scope. If the client is moving one goalpost, what else might change next? What are the ripple effects of changes? Are change requests indicative of quality or communication issues in your project delivery? If the change request at hand is major/disruptive, try to reduce the impact of future changes by re-confirming the project scope with your project sponsor and the stakeholders asking for the change.

Prioritization is the art of architectural triage. We align changes with strategic blueprints, balancing quick wins and long-term structural integrity. Think of it as choosing between fixing a leaky faucet or reinforcing load-bearing walls - both matter, but timing is key.

Always give the client at least 2 paths forward, including the status quo (rejecting the change). You don't have to second guess the ultimate business impact on your client: Focus instead on which stakeholders you believe will be impacted and make sure they are informed and can provide feedback. You will likely have to facilitate an agreement on relative priorities among multiple client stakeholders. Use a project steerco if you have one, otherwise identify impacted parties and convene a separate meeting. Document approval by your project sponsor - do not make a decision on their behalf.

First of all, acknowledge the feedback. Evaluate the impact and scope of the requested changes,including dependencies and the user experience. Consider the technical constraints, available resources, project timeline and provide a realistic assessment of what can be achieved. Propose alternative approaches if certain demands are not feasible. Next important step is to prioritize the changes which are critical or which can be set aside or even omitted. This will ensures that the most important features are addressed first, aligning with the client's business needs and user expectations. By prioritizing effectively, you can manage resources and time efficiently, ensuring that the project remains focused and client's expectations are met.

Be sure that there is agreement on all sides on 1. the situation and 2. the complication that is causing the change request. Only then move on to solutioning.

Always provide more than one alternative, where possible. Highlight technical considerations using e.g. the Well-Architected Framework perspectives (e.g. 'A is more secure than B, but more expensive and laborious to operate'). Do not allow design by committee. Separate participation and roles in 1. fact-finding, 2. feedback, 3. collecting ideas, 4. decision-making, 5. solution design, 6. solution review, 7. approval, 8. implementation