You're facing supply chain delays. How can you communicate transparently with customers?

One thing I’ve found helpful is managing customers expectations from the start. Too often sales people tell their customers what they want to hear just to get the sale. It is better manage their expectations on the front end rather than to promise a faster delivery than the competition and get egg on your face when delivery is not as expected. Under promise and over deliver is great. Over promise and under deliver is not great.

Como Diretor responsável pela área de Delivery de Serviços de TI, antes de entrar em contato com os clientes, eu faria uma avaliação detalhada da situação, compreendendo quais produtos são afetados, a extensão dos atrasos e o impacto potencial nos clientes. Com essas informações, elaboraria uma mensagem clara e objetiva, abordando as principais preocupações dos clientes. Manteria uma comunicação honesta sobre os prazos, evitando prometer demais e garantindo que os clientes tenham informações suficientes para tomar decisões informadas sobre seus pedidos. Meu objetivo seria assegurar transparência e confiança, minimizando o impacto negativo dos atrasos.

One strategy I have found to be effective is maintaining transparency with customers. Clients appreciate honesty more than deception. Additionally, it is beneficial to set realistic expectations and then exceed them.

You should rely only facts and what customers want to know. As they are confusing and depressed by the bad news, you need to understand their feeling but avoid being optimistic about the situations. They would make their plan based on your information. So only facts should be communicated and some scenarios should be shared with their probabilities to happen. Always show your willingness to be a business partner to them.

In my field of work music breeds a lot of jealousy!! in the business world. When you think about what you may call a downtown area that typically is the most money coming in, for a the state within one area per square block. In Salt Lake City it is kind of small but at the same time well maintenances.. and the business people have a chip on the shoulders because they’re always getting asked for dollars in quarters.. so with my music I’m actually competing against them.. occasionally, I run into some business people, and they buy the mixtape.. but typically there in groups… I’ve never been in a group I’ve always operated solo.. but my work is for the community so of course I’m never solo… success is not really a social experiment in my eyes

I actually don’t want to be seen it all.. I work so hard to provide a message that is timeless and that people can appreciate that. I feel that they were taking a big part of me with them… it was completely authentic the way to post my artistry.. I had to feel vulnerable. I had to acknowledge how innocent I was in my youth. But getting older through the community help me become more comfortable because when you’re speaking to everyone, obviously you have to be versatile.. I am not a bully, but at the same time I’m not a pushover.. I relish the opportunity to listen, but I do recognize situational circumstances when engaging a conversation. The fact that I already have material whether it’s rehearsed or not, always gives me the advantage.

- It is important to select relevant channels when you communicate bad news with your customers. Especially when negative consequences are expected on the customer, you need to contact as soon as possible with detailed information. - Although it seems to be polite to visit at the customer’s site, it may consume your time to fix the problem. Now webmeetings are commonly used, using of this is a way to have a quick face to face meeting. Occasional updates can be made by emails with simple and clear contents.

This is true in music artist put out songs every day.. in the studio when you were paid for recording company, they say that you’re required to put an eight hours a day.. I’ve never really done this on the clock.. but when I heard this, I believe that I started doing this at my house or at my apartment.. but writing was not mine golden ticket!! I knew that to create a character. Do you have to really develop that? You can look at it for my acting standpoint.. but the sincerity complicates acting because you are actually making music from you.. and we have to be willing to accept whatever emotions you may feel during a beat.. some producers envy, but I still have to credit my success to the people I was fortunate to work with..

- Status of supply chain issues can be changed depending on 5e circumstances and time into better or worse conditions. In both cases, the impacts to your customers may change and affect the actions to be taken by them. - Regular and timely update would be appreciated by your customers who can proactively take necessary actions to mitigate the issues. It also enhances the bond between you and your customers.

I’m a no refunds kind of guy.. banks have given refund because maybe somebody bought the mixtape and they were down to the last $5.. I can understand.. but my way of showing gratitude is I at least get 3 free CDs a day.. that’s because I was a fan first.. you kind of want to encourage people .. I don’t claim to have a perfect understanding.. but I do have a situation where I can acknowledge that if I feel uncomfortable, I wouldn’t proceed.. but if they show me that their sane, at least to the limited time that I’m communicating with them, I’ll try to respect the fact that a lot of people like to speak.. but some people really appreciate being spoken to..

Let honesty lead. This is one of those scenarios where organisations have to tap into their excellent past in engaging the clients. Carry the client along, admit the gap, seek alternatives, learn from the experience and if possible institute controls to prevent a reoccurence.