You're facing team conflicts at work. How can you navigate them effectively as a mid-career leader?

Navigating team conflicts as a mid-career leader is like trying to referee a soccer match with both teams arguing over the rules. You’ve got to stay calm, keep everyone focused, and remind them that you’re all playing for the same side. Start by hearing out each perspective, making sure everyone feels heard, then guide the discussion toward finding common ground. Sprinkle in a bit of humor to ease the tension, because nothing diffuses a situation faster than a shared laugh. Don't forget, your role is to steer the ship, not just put out fires, so keep your eye on the horizon and guide your team toward solutions that work for everyone.

Conflicts are natural in any work environment however if not effectively managed then serious issues could appear. Trust and open environment allow team members to discuss the concerns and conflict. When opinions are shared and discussed in an environment of trust and respect, conflicts are reduced. Leadership role is critical in shaping the team and brining harmony.

Don’t avoid conflict. Passion is great until it clogs the ears of others and “senior” leaders take sides if they don’t hold a forum that allows conflicts to be dismantled. Look - Hiding from uncomfortable situations will only lead to disappointment as a leader. That is at all levels. Instead, remain calm and ask the opposing opinions to have a professional discussion by suggesting it to the leadership tier above you. If unable to work together, both of the teams may need to find new places to improve. That is a leadership call. As a middle-career leader - if this conflict stems from you, and there is not a mediator— this may be the sign that it’s time to look for another place to work.

When you're in the thick of team conflicts, it can feel like you're playing referee in a game where the rules aren't clear to anyone. The goal isn’t just to resolve the issue quickly but to truly understand the underlying dynamics at play. To start, give your team the space to express their perspectives fully. Often, simply allowing everyone to voice their concerns can diffuse some of the tension. Pay close attention, not only to the words being spoken but also to the tone, body language, and what might be left unsaid. There's often more beneath the surface than is immediately apparent. By focusing on these deeper layers, you can address the root of the conflict more effectively, leading to a more meaningful and lasting resolution.