To keep the front desk team vigilant about hotel security, I implement comprehensive training that covers key protocols, including guest verification, emergency response, and suspicious activity recognition. I emphasise the importance of these measures through real-life scenarios and role-playing exercises. Regular briefings and updates ensure the team stays aware of evolving threats, while a culture of accountability and open communication reinforces the need for constant vigilance.

We should have proper standard operating procedure and should be transparent to everyone. Refresh training to everyone. We need to escalate the pros and cons in detail. Internal and external audits need to be conducted to assess our equipment. Should have R&R to uplift security of the property. keep motivating the team.

Je leur fait reciter le protocole Je fais des simulations toutes les semaines J organise des seminaires sur la sécurité Je fais faire des exercices pratiques

Ensuring new staff follow security protocols at the front desk like a big luxury hotel involves a combination of comprehensive training, regular evaluations, and clear communication. Here’s a structured approach for this: 1. Detailed Onboarding and Training Program 2. Hands-On Training and Sensitization: 3. Clear Protocol Documentation 4. Checklists and Reminders 5. Regular Monitoring and Feedback 6. Supervision and Observation 7. Feedback Sessions

Definiendo un proceso ágil y amable con el cliente. Reforzando el proceso mediante capacitaciones. Realizando feed-back y mejoras al proceso.