You’re struggling to keep up with your technical support team. How can you improve your communication skills?
Communication is a vital skill for any technical support professional. You need to communicate clearly and effectively with your customers, your colleagues, and your managers. But sometimes, you may feel overwhelmed by the volume, complexity, or urgency of the issues you have to deal with. How can you improve your communication skills and keep up with your technical support team? Here are some tips to help you.