You've hired a new engineer with performance issues. How can you address them without causing demotivation?
Discovering performance issues in a new hire within the field of field service engineering can be disheartening, but it's not an insurmountable problem. As a manager, it's crucial to tackle these issues head-on while maintaining a supportive environment that encourages growth and improvement. Your approach will set the tone for the engineer's future performance and their perception of the company culture.