Here's how you can effectively manage conflicts with difficult clients or customers.
Managing conflicts with difficult clients or customers is a challenge that every sales manager will face. It's essential to approach these situations with a combination of empathy, strategy, and clear communication. In sales management, conflict resolution is not just about finding a quick fix; it's about fostering a long-term relationship with the customer by understanding their needs and concerns. By keeping your cool and using the right techniques, you can turn a potentially negative encounter into a positive outcome that benefits both your company and the client.