Here's how you can enhance your performance as an account manager by learning new skills.

Emotional intelligence truly does play a vital role but we should not forget the point that we are not rendering charitable service. As we are presenting ourselves as a person of human feelings, we should also guide about following due process of the organization policy. One thing that has been helpful to me is after hearing my client out, I advise them to send in mail to the management for approval on such concern with a view to defending he issue and at the same time proofing to them that I know their feelings. By that, they are not being offended. EQ is good but we should not bottle it up with empathy. EQ and PQ which I call Professional intelligence should be exercised for the benefit of both clients and the organization.

Enhancing performance as an account manager involves continuous learning and skill development. Start by improving communication skills to better understand client needs and negotiate effectively. Learn advanced project management techniques to streamline processes and deliver projects on time. Develop analytical skills to interpret data and identify growth opportunities for clients. Enhance leadership abilities to motivate teams and foster collaboration. Stay updated on industry trends and technologies to provide innovative solutions. Finally, prioritize learning emotional intelligence to build stronger client relationships and navigate challenges effectively.

Enhancing your emotional intelligence (EQ) is crucial for building strong client relationships in account management. As an Account Executive and Customer Success Manager in healthcare technology, I have found that self-awareness, empathy, and social skills are indispensable. By actively listening and showing genuine interest in client concerns, you not only build trust but also create a resilient dynamic that can navigate tough negotiations and foster long-term loyalty. This approach has been instrumental in increasing my portfolio's annual recurring revenue by 10% year-over-year.

You build rapport when you collaborate and develop a sense of trust, friendship and affinity with your team. An open mind, creativity, motivation and determination sets the tone for a compelling vision that fosters open communication, recognition of achievements and overall, teamwork. The aim to create an environment where everyone feels confident, engaged, and empowered to contribute the best of themselves. That’s building great rapport.

Acquire skills in data analytics to identify and anticipate client needs and market trends. Learn to use data visualization tools to present insights in a compelling way. Apply data-driven decision-making to optimize account strategies.

Becoming proficient in data analysis has been a game-changer. At a previous job, I learned how to use analytics tools to track client metrics and identify trends. This skill allowed me to provide clients with insightful reports and strategic recommendations, significantly boosting my effectiveness and credibility.

In an ever evolving tech world, it is super important to stay tech-savvy. I make it a priority to learn new software and tools relevant to account management, such as CRM systems and project management apps. Being adept with technology has streamlined my workflows and improved my productivity, making me more efficient and effective in managing accounts!

None of us are irreplaceable, we are human after all and life can be divided in 3 parts; 1/3 work, 1/3 Sleep and 1/3 personal life, to ensure a good worklife balance and be a pro-actif, effective and EQ balanced individual at work you need to be tech savvy so as to work smart and work hard without burning out. there is a plethora of tools out there that can automate parts of your work life from CRM workflows, calendar management, prospecting, Marketing even sequenced follow up mails that frees you up for what you are passionate about in your job. its all about what you put into the tech and use of it ... Crap in = Crap out ! but if you trust the tech and use it systematically, stress levels drop, customers feel it and so does your pipeline

Our Ethos at SNP is "In it together" this is unto our customers, our suppliers, our people. on this basis we always work towards the goal of 1+1=3. Strategic planning allows us to look further than the RFQ trying to find solution to the problem not the symptom. Knowing the market and applications with decades of experience in our industry we work with our customers as partners even though our product is probably the smallest part in their process hence they wont have a designated employee for it. we fill that slot when they have need and take them through a hassle free buyers journey as a temp-colleague "in it together" Strategic planning can only be effective if it is in the very foundation of your business and work culture

Negotiation skills start from the first conversation with your prospect the buyers journey is like a road trip with a friend and should be treated as such! you have 2 ears but just 1 mouth, listen learn and think before speaking, go on the journey with your prospect don't drag them through the process and take regular pit stops to check your still in alignment, iron out the kinks be transparent with the estimates in your price build, no is a good answer too but if you educate your prospect through the journey and take your alignment pit stops the outcome of your negotiations is inevitable Negotiation skills are a peer to peer conversation based on learning about who you are speaking to and about what you both want to get out of this :)

Negotiation is depend completely on own-self, act, strategy, manner, proper entire informations, black and white to finalize from both parties. Mean, how you will need to make it happen is the point, have to. To gain success!

First, gain a strong and clear understanding of your context. What skills/areas are crucial for you "AND your organization" to be truly successful? Second - You must identify your personal strengths. Third - Align skills/areas and your strengths to reveal potential sweet spots for success. Then, you can identify the resource ~ whether training, certification, coaching, etc. Impt—however, the most important factor in success will be how you maintain personal accountability. This is usually done by putting your skin in the game— making a financial commitment and establishing a strong cadence.