Here's how you can maintain resilience as an account manager during uncertain times.

Não tem saída, tempos incertos sempre surgirão... é cíclico. O importante é ter a mente fria e identificar onde estão as principais oportunidades de negócios. Dedique 80% do seu tempo nestas oportunidades, pois será daí que sairá o resultado que te sustentará até os tempos melhorarem.

Account Management can be challenging some times, but one must be ready as challenges can drop any time. During uncertain times: -Prioritize your work with important ones and quick to solve in first place. -Assign a timeline to the work and communicate the realistic time to the stakeholders. -The realistic communication with stakeholders will give you good and healthy space to complete the tasks that you have prioritized. -Avoid distractions, keep your calm & stay focused. -Take your breaks, it helps to keep the momentum and resolves the bottleneck problems.

An underutilized aspect is often building a Support network: Team Collaboration: Foster a strong sense of teamwork and collaboration within your organization. A supportive team environment can enhance resilience. Professional Networks: Engage with professional networks and industry associations. Sharing experiences and insights with peers can provide additional support and perspective.

As a Customer Success Manager in the ever-evolving healthcare technology sector, embracing change is not just beneficial—it's essential. Flexibility allows you to pivot strategies effectively, ensuring that you meet the dynamic needs of your clients and the market. By maintaining a positive mindset and adapting without compromising your core values, you can discover innovative ways to drive success and enhance customer experience, ultimately leading to greater client retention and upsell opportunities.

Embracing change is essential in uncertain times. Adaptability helps you stay ahead and turn challenges into opportunities. Regularly reassess your strategies and be open to new approaches. For example, if a traditional method isn't yielding results, don't hesitate to explore innovative solutions. Staying flexible allows you to pivot quickly and maintain momentum even when conditions are unstable.

Entender seu mercado é essencial e cultivar uma boa rede de contatos ajuda muito. Importante não ser aquele que apenas coleta informações e sim aquele que também agrega para sua rede... isso o levará a receber melhores informações!

Keeping up with the latest news and trends is not only a must it's also a game-changer. I made it a habit to follow industry updates, market trends, and competitor moves. Staying informed helped me anticipate changes and stay ahead of the curve, making uncertainty feel a lot more manageable. :)

Staying informed is crucial for making sound decisions during uncertainty. Keep abreast of industry trends, economic shifts, and client needs. Regularly read industry reports, attend webinars, and participate in professional forums. This continuous learning helps you anticipate changes and prepare proactively, ensuring that you're always ready to adapt to new developments.

Knowledge is power, we have to learn new things if needed that's why we need to be informed of the current situation, trends and demand for us to make decisions

What has come to my support time and again are the relationships I’ve nurtured with my clients. If you align yourself, your team and services to Clients best interests, you not only outshine others in terms of value delivered but you get a be a partner in their success. Going above and beyond at certain times helps cement these relationships. Where they pay dividends is when times are tough, or when priorities re changing. Customers will actively seek your advice and be transparent about changes and decisions made on their part. You can use this information to pivot your services and plans. Staying around in difficult times can make you eligible for larger ventures when things get better!

É nos tempos incertos que surgem os campeões. Estar do lado de seus clientes nos momentos difíceis faz toda a diferença. Tivemos um projeto junto a uma universidade do nordeste que acompanhamos o cliente por 3 anos... ele não conseguia aprovar o projeto e de tempos em tempos atualizávamos nossa proposta e levávamos novidades para eles. Pois bem, quando a verba foi aprovada, o cliente nos contactou para fechar a compra... foi quando apareceram dois concorrentes para cotar também. O final da história foi muito legal: o cliente solicitou nossa ajuda para justificar a compra da nossa solução, e explicou: vocês estiveram comigo todo esse tempo e agora que consegui aprovação da verba, aparece esses abutres... nem pensar em comprar de outro!

Building strong relationships with your clients and team is vital. Open, honest communication fosters trust and collaboration. Regular check-ins and transparent discussions about challenges and solutions can strengthen these bonds. When everyone feels valued and understood, it creates a supportive environment that can weather any storm.

Relationship building is often the key element as business transactions are always between human beings. Proactive Communication becomes imperative with regular updates to clients on their account status, market conditions, and any potential impacts. Transparent communication builds trust and reassurance. Personalized Support to understand the unique needs and concerns of each client. Tailoring the approach to provide personalized solutions and support.

Prioritizing self-care is essential for maintaining resilience. Ensure you allocate time for activities that recharge you, whether it's exercise, hobbies, or spending time with loved ones. A well-rested and balanced mind is more capable of handling stress and making clear decisions. Remember, taking care of yourself is key to being able to support your team and clients effectively.

Recarregar a bateria é fundamental. Comemorar as pequenas conquistas também, não esquecendo de curtir a jornada! Muitas vezes estamos tão focados no resultado do projeto/venda que esquecemos de cuidar de nós mesmos, da nossa mente e corpo!

Here are 2 key elements: Self-awareness and Empathy. Self-Awareness: Recognize and manage your own stress and emotions. Maintain a positive outlook and demonstrate confidence and calmness. Empathy: Show empathy towards your clients’ and team members' concerns. Understanding and addressing their emotional needs can strengthen relationships and collaboration.

O planejamento estratégico precisa ser atualizado constantemente e é importantíssimo que a os objetivos de 5 anos contemplem de maneira coerente o de 1 ano e este de um ano seja também condizente com o mensal... é do macro pro micro e do micro para o macro, reavaliando constantemente o sucesso é certo!

Strategic planning helps navigate uncertainty with confidence. Develop contingency plans and set flexible, achievable goals. Regularly review and adjust these plans as conditions change. This proactive approach ensures that you are not only prepared for potential disruptions but can also capitalize on new opportunities that arise during uncertain times.

Preparation is key as during uncertain periods, often it's very hard to control outcomes. Scenario Planning: Develop and maintain contingency plans for various scenarios. Being prepared for different outcomes can reduce stress and improve response times. Resource Allocation: Ensure efficient use of resources, including time, budget, and personnel. Effective resource management can mitigate the impact of unforeseen challenges.

One thing I've found helpful is reflecting on what we've been through and learning from it. After getting through a tough period, Covid and lockdowns! I took the time to analyse what worked and what didn't. This reflection helped me build a toolkit of strategies and lessons for future challenges, making me even more resilient.

Reflection and learning from experiences are critical. After navigating through challenges, take time to analyze what worked and what didn’t. Use these insights to improve your strategies and responses to future uncertainties. This continuous improvement mindset helps in building long-term resilience and better prepares you for future challenges.

- Seek Support: Don't hesitate to ask for help from mentors or colleagues when needed. - Maintain a Positive Outlook: Focus on opportunities rather than obstacles. - Stay Connected: Keep communication lines open with your network for support and insights. - Invest in Training: Regularly update your skills to stay competitive. - Practice Mindfulness: Techniques like meditation can help manage stress effectively.