Here's how you can manage feedback from customers or clients on food products you've developed.

In my role as a product manager, we launched an organic snack bar that initially received positive feedback. However, sales declined due to complaints about dryness and blandness. We actively listened to customers, recorded feedback, and prioritized these issues. By engaging a focus group, we revamped the recipe, improving moisture and flavor. After implementing these changes, we relaunched the product, leading to a significant increase in sales and positive feedback. This experience highlighted the importance of valuing and acting on customer feedback to enhance products and build stronger customer relationships.

When a company fails to listen to its customers and gather their feedback, it risks launching products that do not meet customer needs and expectations. Conducting thorough customer surveys before product launches allows companies to gather valuable information about what customers want and need. This feedback can then be used to make necessary improvements and adjustments to the product, ensuring its success in the market. In today's highly competitive markets, it is essential for companies to actively listen to customers and utilize their recommendations for continuous improvement. By doing so, companies can stay ahead of the curve, deliver products that meet customer expectations, and ultimately achieve long-term success.

This is the primary and foremost skill of an NPD/R & D person. While we create or curate a product, the product/process might excite us as we input lot of efforts but few times it affects our ego when some one criticizes the product or effort. End of the day, we are creating product for a customer or clients, its our responsibility to train, explain or rework the product which we have worked. There is always negative criticism, we should be knowledgeable to face constructive criticism rather than lame criticism. not considering everything as lame criticism

Active listening is key to continuous improvement of a product. The processor should pay rapt attention to the points raised in the customers feedback. Listen should focus on getting the valid points and not with focus on providing response or defense.

Listening. Addressing complaints. Take market feedback. Analyse your competitors products. Find loopholes. Plan action where you are lacking. Make strategy.

To manage feedback for a new food product, collect detailed data through surveys, focus groups, social media, in-store sampling and customer service channels. Moreover, analyze this feedback to identify common themes and prioritize issues. Thereafter, implement changes based on the most significant insights and maintain a feedback loop for continuous improvement. This structured approach ensures customer insights are effectively used to enhance the product and increase satisfaction levels.

Tracking trends and prioritizing actions requires systematic feedback documentation. Classify customer reviews by flavor, texture, or packaging in a central database. This will help you find patterns in the data and improve your product. Keep meticulous records to guarantee no useful knowledge is lost and every decision is based on customer experience.

Feedback on food products may be a dynamic exercise. A well developed product may need to be fine tuned not because it was not designed well in the first place but probably because the customer discovered a particular feature or characteristic that should be incorporated at a later stage. Food product development is generally an art as much as it is a science. A product matching all measurable specifications of customers may still fall short on look, feel or any other sensory perspective. A well designed product may still lack functionality. A New product that fits all measurable and immeasurable spec may still not meet customers' cost expectations. So don't expect a well designed product to perform in the first stage.

Engagement is about starting a conversation, not only about reacting to comments. Customers feel appreciated and more likely to be devoted brand champions when they see that their ideas result in real-world improvements. Show sincere interest in their experiences and probe further to help them to clarify their points of view. This degree of connection enhances not only your goods but also your relationship with your customer base.

Not all comments are created equally. Sort answers according to possible influence on the success of the product and fit with the objectives of your brand. Although everyone cannot be satisfied, concentrating on the most important and constant criticism can help to make major progress. This means occasionally having difficult choices on which ideas to apply and which to put off for now.

Prioritising feedback is one of effective way of dealing with customers and improving your product Most of the time consumers tends to give out comments based on their previous experience to the same or slightly similar products, not all feed backs can improve your product some are not relevant you know your target market you can choose to prioritise their perception about the product and ignore comments outside the targeted customers, this will help you to know what to focus on and minimize noises From experience expect similar comments from the right customer but those you didn't target most of time comes up with not useful comments

Chaque commentaire qu’il soit favorable ou critique est une mine d'informations pour les entreprises car les avis fournissent un feedback détaillé et précis sur ce qui fonctionne bien et ce qui doit être amélioré, permettant ainsi de cibler précisément les ajustements nécessaires.

Implementing changes based on feedback involves identifying key insights and trends, and then discussing and collaborating with different teams for consensus. Many a times, it could mean reformulating the product partly or completely or make different iterations followed by internal team help test for the best fit, as per company principles as well as consumer needs and preferences. Regular evaluation and review cycle will help maintain agility and ensure that the changes are effective and aligned with evolving consumer preferences and market trends.

Finding significant insights and trends and working with diverse teams to reach consensus is the process of implementing feedback-based adjustments. It sometimes involves reformulating the product or making iterations, which the internal team tests for the greatest fit based on corporate values and consumer demands. Regular evaluation and review cycles will assist preserve agility and ensure that changes are effective and aligned with consumer preferences and market developments.

First of all, create a proper system to monitor feedback. This can involve systematically collecting and analyzing data from various sources such as online reviews, customer surveys, or direct communication systems. This data can then help make improvements in the product as well as helps identify any trends or insights that can facilitate informed decisions and continuous product improvement efforts.

Customer is god!! A saying which is strongly accepted and followed accordingly A feedback from customer is very valuable and should be considered and worked upon

I truly believe that the customer is the King! They are the ones who drive the revenues. Customer feedback plays a significant role in knowing the performance of the product you've developed and it also allows you to address the shortcomings in the product. This will help us to work on the improvement areas and to understand which aspects have to be given more attention. Giving attention to consumer feedback, documentation of the consumer feedback analysis and preparation of the implementation plan and executing it is crucial in the Product development process.

Customer is god!! A saying which is strongly accepted and followed accordingly A feedback from customer is very valuable and should be considered and worked upon

Customer is god!! A saying which is strongly accepted and followed accordingly A feedback from customer is very valuable and should be considered and worked upon