Here's how you can master the key skills for a successful business services career.

Think of client relationships in business services like tending a garden—you can't just plant a seed and expect a lush landscape overnight. It takes consistent care, active nurturing, and a keen eye to help each unique plant thrive. Trust blossoms when you show dedication, meet commitments, and protect your garden from weeds of neglect. Remember, you're not just sowing for one season but cultivating a perennial partnership that yields harvests year after year. After all, a flourishing garden doesn't just happen; it's grown with intention and care.

Build trust by listening actively, being responsive, and understanding their needs. Long-term relationships drive repeat business and referrals.

Don't lose sight of the sale or business goals but keep it real with your client. Honesty is key to develop and maintain trust in relationships and business. Keep your passion for your product or service but skip the fake enthusiasm. Some like friendly banter but many others prefer blunt/brief communication. Be yourself! Unless you can be a pirate... Then always be a pirate!

IIn today’s business world, it’s crucial to understand and include the diverse generations in the workforce—Gen Z, Millennials, Gen X, and Baby Boomers. With Gen X reaching retirement age, each generation brings unique strengths that leaders must tap into to bring out their best. Technology’s rapid growth, particularly with AI, and the expansion of global commerce are reshaping business. Add the influence of politics, and even the simplest decisions become complex. Leaders must now be like orchestra maestros conducting a four-ring circus—balancing generational dynamics, tech advancements, and global shifts while making it all work together.

Research is always key in fostering a degree of understanding and camaraderie in being one step ahead while engaging with clients. One should also have the flexibility to deliver solutions that would work for them - their brand, vision, values and ROI.

Strategic Thinking is essential to stand out in business services. It allows you to see the bigger picture, spot opportunities for improvement, and make informed decisions aligned with both client and company goals. By analyzing market trends and competitors, you can anticipate changes and adjust strategies proactively. Strategic thinkers are proactive, not reactive, and their vision can be a game-changer in driving business success.

Listen. The most important part of communication is to listen to your interlocutor. Communication is an exchange and if you're not paying attention to what the other party says, you are not communicating.

Follow up, follow up, follow up. Never leave your client wondering what step in the process they sit. While delivery of services will not always be in your control; you will cultivate stronger, trustworthy relationships with your clients when you keep them abreast of where they are in the process (even if this means a delay in services).

Throughout my career, I've learned that effective communication is essential for success in business. Articulating ideas clearly and adapting the message to the audience are key. Additionally, active listening and non-verbal communication, such as gestures and expressions, play a crucial role in building relationships. Investing in communication skills is a differentiator that can open doors and create lasting connections.

In the ever-evolving landscape of business services, problem-solving skills are invaluable. You will often encounter complex challenges that require both creative and practical solutions. This involves critical thinking, data analysis, and considering various perspectives before making a decision. Being a proficient problem solver also means being resilient; when one approach fails, you must be ready to pivot and try another until you find a solution that works.

Adotar uma mentalidade de aprendizado contínuo é essencial para manter nossas habilidades relevantes em um mundo em constante mudança.