Here's how you can use confidence to navigate tough decisions as a customer service manager.
Navigating tough decisions as a customer service manager requires a blend of skills, with confidence at the forefront. You often face situations where the right choice isn't clear-cut, and the pressure to maintain customer satisfaction can be overwhelming. However, with a confident approach, you can steer through these challenges effectively. Confidence isn't about always knowing the right answer; it's about being secure in your ability to find a solution and lead your team through the process.