How can touchpoint design increase customer satisfaction and loyalty?
Touchpoints are the moments when customers interact with your brand, product, or service. They can be physical, digital, or emotional, and they can happen before, during, or after the purchase. How you design and manage these touchpoints can have a huge impact on customer satisfaction and loyalty, which are essential for business success. In this article, you will learn how to use touchpoint design to create positive customer experiences that build trust, value, and retention.