How can you avoid common mistakes during customer onboarding?
Customer onboarding is the process of welcoming, educating, and activating new customers after they purchase your product or service. It is a crucial stage in the customer lifecycle, as it sets the tone for the relationship, influences retention and loyalty, and impacts future revenue opportunities. However, many sales managers make common mistakes during customer onboarding that can jeopardize customer satisfaction and success. Here are some tips on how to avoid them and ensure a smooth and positive onboarding experience.