How can you build a knowledge base for your technical support team using online resources?
A knowledge base is a collection of articles, guides, FAQs, and other resources that provide answers and solutions to common technical issues and questions. A well-designed and maintained knowledge base can improve your technical support team's efficiency, customer satisfaction, and retention. But how can you build a knowledge base for your technical support team using online resources? Here are some steps and tips to help you get started.