How can you make your CRM strategy more accessible for all customers?

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Customer relationship management (CRM) is a key component of any successful business, as it helps you understand, engage, and retain your customers. However, not all customers have the same needs, preferences, and abilities when it comes to interacting with your CRM system. To ensure that your CRM strategy is inclusive and accessible for all customers, you need to consider some important factors and implement some best practices.

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