How can you use technology to improve your escalation resolution process?
Escalation resolution is a crucial skill for any professional who deals with conflict, whether it is with customers, colleagues, or stakeholders. However, resolving escalated issues can be challenging, especially when communication is hampered by distance, time zones, or different platforms. Technology can be a powerful ally in improving your escalation resolution process, if you know how to use it effectively. In this article, we will explore some of the ways you can leverage technology to enhance your conflict management skills and achieve better outcomes.