How do you measure the social media crisis management and reputation recovery efforts?

Powered by AI and the LinkedIn community

Social media crises can damage your brand reputation, customer loyalty, and bottom line. But how do you know if your crisis management and reputation recovery efforts are effective? In this article, you'll learn how to measure the impact of a social media crisis and the results of your response strategy using key performance indicators (KPIs) and metrics.

  翻译: