A key stakeholder pushes for a user-unfriendly feature. How do you balance their demands with best practices?
Caught in a tug-of-war between a stakeholder's vision and user experience? Share your strategies for navigating these tricky waters.
A key stakeholder pushes for a user-unfriendly feature. How do you balance their demands with best practices?
Caught in a tug-of-war between a stakeholder's vision and user experience? Share your strategies for navigating these tricky waters.
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Prioritizing an intuitive experience is crucial, but we can't sacrifice best practices. "Simplicity" shouldn't mean ignoring security, scalability, or long-term usability. Creating user-friendly designs isn't magic; it's like baking a cake. You need the right ingredients and precise measurements. Skipping steps leads to a failed outcome. Balancing stakeholder demands with best practices is vital. Achieving this blend boosts user satisfaction and retention. It requires a solid UX strategy, the right tools, ongoing testing, and patience.
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When a key stakeholder pushes for a user-unfriendly feature, I’d first understand their reasoning and the business value they see. Then, I’d present data or feedback that highlights potential user friction or negative impact on product adoption. Offering alternative solutions that meet their goals while adhering to best practices can help strike a balance. If needed, I’d bring in the design and user research teams to support the case with evidence. Ultimately, I’d negotiate a compromise that aligns with both business objectives and user experience, maintaining the product's integrity while addressing stakeholder concerns.
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I would say whichever has the biggest business value wins. User-friendliness is not always the top priority when the new product or functionality itself is ground-breaking in its nature and ultimately solves an important problem. The usability has to be good enough and the issues can be tackled iteratively - it is more important to get a good enough version of the product out ASAP to start collecting learnings. While I believe that creating intuitive experiences is of utmost importance, it is more important to make sure what you are prioritizing truly takes the business forward. I believe that honest conversations with my stakeholders using arguments based on data are what end the tug-of-war and make the right choice clear as day.
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In an early-stage startup, balancing a key stakeholder’s demands with user experience is a chance to drive innovation and growth. Here's my approach: - Listen with Intent: I fully understand the stakeholder’s vision, recognizing the potential for growth and market advantages they bring. - Collaborate on Solutions: Rather than resisting, suggest alternatives that meet both the stakeholder’s goals and our best practices for user experience, enhancing the feature's impact. - Align with Long-Term Vision: I emphasize that strong user experience drives long-term success, ensuring that both stakeholder priorities and best practices are aligned. This approach builds trust and fosters innovation for sustainable growth.
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Para equilibrar as demandas de uma parte interessada que pressiona por um recurso hostil ao usuário com as melhores práticas, comece por ouvir atentamente suas necessidades e preocupações. Em seguida, apresente dados e exemplos de como o recurso pode impactar negativamente a experiência do usuário e o sucesso do projeto. Proponha alternativas que atendam às demandas da parte interessada enquanto seguem as melhores práticas de usabilidade e design. Envolva a parte interessada no processo de revisão para garantir que suas preocupações sejam abordadas e que uma solução equilibrada seja alcançada.
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