A staff member causes a delay in the security process. How do you effectively manage the situation?
When you're managing an airport, ensuring a smooth security process is crucial for both safety and customer satisfaction. But what happens when a staff member inadvertently causes a delay? It's a scenario that requires swift and effective management to minimize disruption and maintain operational flow. In this article, you'll learn how to navigate such situations with poise and professionalism, ensuring that your airport's reputation for efficiency remains intact.