What are the best ways to handle guest requests for local attractions?

1 Know your destination

Before you can recommend any local attractions to your guests, you need to know your destination well. You should be familiar with the history, culture, geography, and climate of your area, as well as the main attractions, events, activities, and transportation options. You should also keep up to date with any changes, closures, or restrictions that may affect your guests' plans. You can use various sources of information, such as brochures, websites, apps, maps, guides, or local contacts, to learn more about your destination and update your knowledge regularly.

2 Listen to your guests

The next step is to listen to your guests and understand their needs, wants, and expectations. You should ask them open-ended questions, such as what kind of attractions they are looking for, how much time they have, what their budget is, and if they have any special requirements or preferences. You should also pay attention to their non-verbal cues, such as their tone of voice, facial expressions, and body language, to gauge their level of interest, satisfaction, or frustration. By listening to your guests, you can tailor your recommendations to their specific situation and preferences.

3 Offer options and alternatives

Once you have a clear idea of what your guests are looking for, you can offer them options and alternatives that match their criteria. You should provide them with relevant and accurate information about each option, such as the location, opening hours, admission fees, accessibility, and highlights. You should also highlight the benefits and drawbacks of each option, such as the popularity, availability, or distance. You should avoid overwhelming your guests with too many or too few options, and instead aim for a balance that gives them some choice and flexibility.

4 Confirm and follow up

After you have offered your guests some options and alternatives, you should confirm their decision and follow up with them. You should ask them if they have any questions or concerns, and if they need any assistance with booking, transportation, or directions. You should also provide them with confirmation details, such as tickets, vouchers, or reservations, and any additional information or tips that may enhance their experience. You should also follow up with them after their visit, and ask them for their feedback, suggestions, or referrals. By confirming and following up with your guests, you can ensure their satisfaction and loyalty.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?