What do you do if your customers and clients feel disconnected?

Acknowledging issues is the first step we take in order to resolve issues. Talking with customers, and asking them what made them feel dissatisfied makes them open up with you, and listening helps in regaining that trust. This way they feel heard, seen, and understood which is very important for consumer relationships.

Para resolver a desconexão dos clientes, é crucial oferecer valor genuíno. Por exemplo, uma empresa de tecnologia poderia implementar um programa de educação online gratuito sobre novas tendências digitais, agregando conhecimento prático aos clientes. Segundo Philip Kotler, essa abordagem baseada em educação não apenas fortalece os laços com os clientes, mas também os capacita, construindo lealdade e confiança duradouras, fundamentais para o sucesso a longo prazo.

In daily basis business, when customers and clients feel disconnected, it's crucial to address the situation with a strategic approach: I suggest, as a Mentor, start by empathetically acknowledging any disconnect or dissatisfaction your customers may be experiencing. Surveys might be a good pathway to articulate this feedback. Understanding their perspective is the first step toward meaningful resolution.

It is quite possible that we are not in sync with the client though process. So the very first thing is to listen without being offensive. Listen and think about the points which have been discussed, Don't react immediately but analyse and see if that's really a problem or there is miscommunication. When there is a lack of something in the work make sure you proactively work on that. When there is a miscommunication, try putting everything clearly in words and document them. I am sure this will help as it helped me with my clients

Leveraging the information you have about their preferences, past interactions, and history with your company allows you to tailor your communication and offerings to their specific needs. By demonstrating that you understand their individual preferences and priorities, you can create a more meaningful and engaging experience for them.

Undoubtedly, make them feel good and news experiences according their uncomfort, will make more durable and memorable our interactions for a long time.

Il est crucial de considérer que chaque retour client représente une opportunité de croissance pour votre entreprise. En transformant activement ces retours en actions concrètes pour améliorer vos services ou produits, vous montrez aux clients que leurs opinions sont valorisées et utilisées de manière constructive. Cette approche proactive renforce la confiance des clients et favorise une relation durable basée sur l’amélioration continue et la satisfaction mutuelle.

Personalizar la propuesta dependerá mucho de la interacción que haya y el interés que tengamos en conocer todo sobre la persona y el negocio. Comprender cuáles son las necesidades del cliente de manera personal, qué quiere lograr a ese nivel, cuáles son los planes que podrá cumplir si logra la meta profesional. Conocer las necesidades del negocio es crucial, porque su empresa es como su bebé, por lo tanto, no vamos a entregar nuestro retoño a cualquier, requiere de una conexión genuina para poder abrirse y así te permita personalizar la propuesta y sea difícil negarse, porque nos enfocamos en él. Abrazo!

A relationship with anyone, not just a customer, is superficial and selfish if it lacks the dimension of transcendence. When we communicate with a customer on the level of a transaction between two parties, there is practically no relationship that would bind the customer to us. A true relationship, a bond, is always based on transcendence, not on transaction.

Beyond delivering products or services, it's important to offer additional resources, knowledge, and insights that can help clients achieve their goals and solve their challenges. This could involve sharing industry trends, best practices, or educational content that demonstrates your expertise and adds to their understanding.

Il est crucial de partager avec le client ses expériences, ses retours, des astuces.En faisant celà, vois lui montrer que vous n'êtes pas seulement intéresser par la vente d'un produit, mais vous vous intéressez à sa personne et à son bien-être.

Foster open communication: Regularly engage with customers to understand their needs and concerns. Provide personalized experiences: Tailor products or services to meet individual customer preferences. Offer support channels: Ensure multiple avenues for customers to reach out for assistance or feedback. Implement customer feedback: Actively listen to customer feedback and make improvements based on their suggestions. Show appreciation: Recognize and reward customer loyalty to strengthen the bond between clients and the business.

In a competitive market, providing tangible value is essential to maintaining customer engagement and loyalty. Value can take many forms, including high-quality products, exceptional service, and relevant content or resources. By consistently delivering value that addresses your customers' needs and exceeds their expectations, you reinforce their connection to your brand and differentiate yourself from competitors

Consistently delivering value through your products, services, and interactions not only showcases the benefits and unique advantages you offer but also reinforces trust and strengthens the customer relationship. After implementing these steps of acknowledging issues, personalizing interactions, and providing value, you not only bridge the gap but also cultivate a loyal customer base built on trust, satisfaction, and mutual understanding.

En este punto es importante el valor que aportas. Entre más conocimiento tengas del negocio, más podrás contribuir a su crecimiento siendo proactivo. Si logras detectar una necesidad que el cliente no tiene contemplada en ese momento, y para evitar problemas futuros, se las planteas como una alternativa de solución, para que no tenga dificultades, el cliente se podrá sentir más que agradecido. Ejemplo: si el cliente necesita un crédito para crecer su negocio, pero no tiene contemplado proteger esa gran inversión ante cualquier siniestro, conocer detalles, te dará la posibilidad de que se la plantees como la forma más justa de cuidar el patrimonio que tanto esfuerzo le ha costado. Eres proactivo y ganas todavía más confianza. Abrazo!

Anticipating and addressing potential disconnection points before they escalate is key. Proactive communication, problem-solving, and seeking feedback can help prevent issues and maintain strong customer relationships.

Being proactive has two main benefits. First, you'll already see success or failure before your client. You can then plan for it and not be surprised. Second, the client will be happy because you'll practically see the future (from their perspective). You'll be more relaxed and provide better outcomes for your clients.

1. Reach out: Initiate communication to check in with customers. 2. Anticipate needs: Identify potential areas of disconnect before they arise. 3. Offer solutions: Provide proactive recommendations or assistance. 4. Provide updates: Keep customers informed about relevant changes or updates. 5. Seek feedback: Regularly solicit input to address concerns promptly. 6. Personalize outreach: Tailor messages and offers based on past interactions. 7. Follow up: Ensure resolutions are implemented and follow up to confirm satisfaction. 8. Build relationships: Foster ongoing connections to prevent future disconnects.

Ser proativo nos dias atuais é, por excelência, uma das características que mais é capaz de lograr êxito numa empreitada, é a capacidade de se antecipar aos fatos, de abrir caminhos para conquistar seus clientes, mostrando para eles: importância, valor inestimável, empatia e interesse genuíno procurando, portanto, descobrir os reais desejos e necessidades, tendo em vista alcançar o propósito de engajá-los e fazer com que os mesmos possam atingir seus objetivos.

Il est primordial de suivre le client régulièrement. N'est-ce-pas le client est Roi?😅😅 Il le sait, et quand il ne sent pas que c'est le cas, il commence par s'éloigner. Demandez d'après eux, prenez des noh elle de temps à autres. C'est même l'idéal pour recevoir des feedbacks sir vos services.

No estamos acostumbrados a dar seguimiento a los clientes, y cuando lo hacemos regularmente es para preguntar cómo va con el producto que le vendimos. Sin embargo, el seguimiento no se trata solo de preguntar cómo le ha ido con el servicio prestado, sino en retomar conversaciones anteriores y ejecutar planes que nos comentó en su momento para un plazo determinado, y así poder continuar con esa relación de negocio a largo plazo. Abrazo!

When customers feel disconnected, following up regularly is essential to maintain engagement and strengthen relationships. By checking in with customers consistently, you demonstrate that you value their business and are committed to their satisfaction. Regular follow-ups also provide opportunities to address any emerging issues, gather feedback, and offer additional support, ultimately enhancing the overall customer experience.

Regular follow-ups demonstrate your commitment to customer satisfaction and help maintain engagement. Whether through surveys, check-ins, or updates, consistent communication shows that you value their input and relationship.

Soyez toujours flexible dans votre stratégie. Le changement apporte toujours du bon. Soyer attentif aux retours qu'on vous fait, ensuite essayer d'adapter votre stratégie pour un meilleur impact et rendement.

Flexibility is essential in adapting to changing customer needs and preferences. Regularly evaluate and adjust your strategies based on feedback and market trends to ensure relevance and connection with your audience.

Ajustar estratégias e delinear planos de ação vão permitir o amplo acompanhamento dos entregáveis, resultados e melhorias. Um planejamento essencial de todas as etapas.

What worked in the past may not be effective now. Stay flexible and open to change, whether it's tweaking your communication methods, altering service offerings, or revamping processes. By showing that you're adaptable and committed to continuous improvement, you reassure clients that their satisfaction is always a top priority.

Adjusting strategies involves using analytics and data, conducting market research, maintaining a feedback loop with customers, being agile in response to changes, and continuously seeking opportunities for improvement. By making informed adjustments, businesses can stay relevant, meet evolving customer needs, and ensure long-term success.

Get connected. Keep it simple, stupid. Business is about profit but you make it from people, so you need to be connected with the people to make a profit. It's not rocket science

It's important to create connections. Both have their needs, and discovering the common ground will improve this relationship for both. Show that you have the best solutions for both and seek a common ground. And, of course, communicate clearly!"

Showing people you care about is more than just talking and adopting your style to their needs. Sometimes it's about truly listening, getting to the heart of what they need. It's checking in, making sure they're okay. I always encourage my clients to reach out in between sessions if they need a hand. Mostly they don't but I like to let them know they can count on me if they need to.