What do you do if your problem-solving in customer service is causing more harm than good?
In customer service, effective problem-solving is crucial, but what happens when your solutions create more issues than they resolve? When you notice that your problem-solving efforts are backfiring, it's essential to pause and reassess. It's possible that in your eagerness to address customer issues, you've overlooked underlying problems or implemented quick fixes that don't hold up over time. This calls for a thorough evaluation of the problem-solving strategies in place, ensuring they align with customer needs and business objectives.