What are the most effective communication strategies for dealing with intoxicated passengers?

If the signs of unruly behavior of intoxicated passenger was discovered before check-in, I suggest that the airline must remove him that flight till he became normal. but if the signs of unruly behavior of intoxicated passenger was discovered, the cabin crew must use security procedures on their cabin safety manual to control him.

There is always a root of all problem, when a problem arised the first step to take is to identify the cause if not, it can not be solved.

This is another very sensitive step in solving a problem because as a human, we came from different background and upbringing also matters here. When approaching a difficult passenger, engages him or her in a very polite way which should and don't talk back at him or her even if the environment is so tense.

Communication is crucial in addressing a problem, even as some individual are very difficult to comprehend with, where a passenger has been politely talk to and still he or she seems to be flaunting the rules, then option of expulsion will be an alternative. It is advice able that rules and regulations are read, understood and agreed upon before booking takes place.

In my experience, in my previous job as cabin crew, you need to identify the signs or un normal behavior of intoxicated passenger. Then you must report the situation to the pilot-in-command. In my story, the intoxicated passenger was seated in first class, I approached him with caution and showing that I understand his feelings. During our talk I ask him to go with me to the aft of the aircraft to let the other passengers sleep. During the talking, I tried to control him by asking him not to drink more. I used direct language to let him know that he is doing the wrong thing, and this behavior may lead to report him to the police while arrival.

For some passangers the prosess of drinking is more valuable then the drink itself. so you could offer non alcoholic drinks instead.

When communicating with such passengers, it is necessary to enlist the support of witnesses, both from colleagues and from other passengers. In addition, you can act out a scene of a good cop and a bad cop.

In my opinion the airline industry became so much into service that we forgot the basic ideas of it like safety, punctuality and so on. Not that I mean that we dont have it anymore but for majority of cases the marketing is made around service features. The service economy as I feel goes to its logical end and transformation back to basics.