What are the most important Technical Support tools to know?
As a technical support professional, you need to have a set of tools that can help you troubleshoot, diagnose, and resolve various issues that customers may encounter. Whether you work in a help desk, a call center, or a remote support role, you should be familiar with some of the most important technical support tools to know. In this article, we will cover six of them and explain how they can improve your efficiency and effectiveness.