What is the role of employee training in creating a customer service culture?
Customer service culture is the set of values, beliefs, and behaviors that guide how your employees interact with your customers. It can have a significant impact on your customer retention, loyalty, and satisfaction. But how do you create and maintain a customer service culture that aligns with your brand and goals? One of the key factors is employee training. In this article, you will learn what is the role of employee training in creating a customer service culture and how to design and deliver effective training programs for your staff.
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Sumi JaiswalVP - Global Customer Success | Top 25 CS Influencer | Top 25 Creative CS Leader | LinkedIn Top Voice(Retention, CX…
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Joe MarcheseLearning Experiences Program Manager For Sales at Badger Infrastructure Solutions - Author of "The Handbook of a…
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Seth Bentz, MBAGlobal Account Director | AI & Tech-Driven Business Growth Strategist | Revenue Catalyst & Top Client Satisfaction |…