You have a team that needs to learn ERP. What are the most effective ways to train them?

Focus your attention on those who have the presentation skills, listening skills, and problem solving skills. ERP is not rocket science - it can be learned in any classroom. What cannot be learned is the ability to listen properly and come up with innovative solutions. You need people who can think at a very high level but talk at a very low level. What is most important is for your staff to be able to understand the true business goals.

1) Focus on the application of ERP. An ERP product can always be learnt. Expose them to the business side of the ERP, and not feature. 2) Let them get hands on early on. 3) Let them get exposed to client facing opportunities early on, that always accelerates learning.

Mapeie seu processo. É essencial ter o conhecimento de todas as etapas, todos os parâmetros essenciais de controles, os pré requisitos básicos de sua operação. Foco no planejamento. Reveja todas as variáveis várias vezes. Dívida com time e escute os usuários. Quem vai utilizar tem que fazer parte do processo.

We are currently in an ERP transformation and the most valuable has been in-person and virtual training, in the ERP system, hands-on practice.

En mi experiencia, la estrategia debe iniciarse con entendef la lógica de un sistema integrado de información ERP, como sistema transaccional que integra procesos, ciclos. Segundo, capacitación en lo importante qe signfica los datos maestros. Tercero, el modelo de negocio y su adopción al ERP. Una estrategia útil es la simulación o hacer prácticas en el ambiente de prueba o centro de competencia de la organización. Si se tiene blueprint se puede modelar ejecicios para entrenar o capacitar.

As technology continues to evolve and impacts all aspects of our daily lives, learning and education of these new technologies cannot be overlooked. It’s important to remember that “evolving” refers to moving ahead to the next level without decimating the old, i.e., taking advantage of both worlds – the positives of the old with the advantages of the new. Blended learning combines the best of two training environments – traditional face-to-face learning and eLearning – to meet the evolving needs of executive learners. While classroom learning offers an opportunity for immediate face-to-face interaction, online learning offers self-paced learning with interactive media such as games, videos, tutorials, quizzes, etc.

The most effective way to train is mixed classroom plus on the job training. Take their data and show end to end process, demonstrating the effectiveness, data integrity and discuss efficiency which could be achieved. Show the control points, how and when to input new data This sets up ownership of the system. Give them a couple of challenges and let them sort as a team. The straight pass through processes are easy, but teach and train how to handle exceptions

ERP is not a nice to have or good to have option , it’s in fact a must have methodology for business growth and sustainability. The important aspect of ERP is that there should be commitment at the top and cascade to the bottom. Only way to successful ERP is the real time actual data input for accurate reporting and ultimately data driven right business decisions making.

The ERP concepts, features and functions can be explained in online videos with transcripts. The related presentation slides are downloadable. Online multiple choice questions are provided for self-assessment. An online discussion forum is available for knowledge sharing between learners and instructor. Hands-on training sessions require learners and instructor to be present at the same time. It is an opportunity for the learner to acquire practical ERP experience and use the ERP to perform tasks usually encountered in the work environment with the help of the instructor and according to scenarios prepared by the instructor.

1. Provide formal training available - Instructor led, online, etc. 2. Start with Testing - the more modules you test the better. This will teach business processes and the delivered functionality. 3. Assign work (functional/technical) and have a mentor to review the work. The more hands-on and problems solved independently, the better. 4. Participate in the Knowledge Sharing sessions - internal/external. 5. Work on different functional areas. 6. Learn to listen to customer use cases and pain points. 7. Lastly, in ERP learning is continuous.

Best way to get trained in a ERP is to play around with the software. Use either the quality server or test server and explore various features of the software so that the benefits are maximised.

Mudar um ERP, mais do que pensar em sistema, você precisa pensar em mudança de cultura!! Um time que já está na empresa, conhece ela como poucos. Isso é maravilhoso, desde que ela consiga olhar para o próximo passo, e entender que um novo ERP, pode trazer novas práticas e aprendizados. Trazer pessoas de fora com conhecimentos sólidos e vivência nesse ERP, trará oportunidade de mesclar as squads, e acelerar o aprendizado na medida que um profissional como este, conseguirá transmitir muita segurança na execução de atividades/configurações na nova plataforma. Em contra partida, esse novo profissional, terá ao lado, profissionais sedentos por conhecimentos, e que poderão ajudar muito no entendimento do negócio, na cultura organizacional!

Hilfreich in der Trainingssituation ist die Arbeit mit einem "echten" System. Also einer Sandbox oder Trainingsumgebung, aber mit so weit möglich echten Daten, die Wiedererkennung bieten. Der Trainingsteilnehmer kennt Prozesse udn Daten und muss "nur" die Abläufe im neuen ERP System lernen. Dieser Transfer wird durch spezifische Datenvorbereitung / Versorgung des Systems mit frischen Daten deutlich vereinfacht. Die Rückfragen der Mitarbeiter konzentrieren sich dann auf Prozess im neuen System und Handhabung des neuen Systems, ohne Zeitverlust (Verschwendung), sich mit Daten auseinanderzusetzen. Jeder Invest in diese Datenbereitstellung lohnt sich!

Training the team on ERP starts with identifying the training needs. 1. Transactional training : for team members needing to do routine transactions in ERP, standard SOP documentation with stepwise instructions and screenshots works best. 2. Team members dealing with master data: this is a very key aspect, and training should clearly indicate dos and donts to avoid junk masters getting created. 3. For decision making MIS, user friendliness of the reports plays a key role. Minimum rework or further work in excel on the available system reports will help adoption. Best utilisation of ERP happens when the organization is able to move towards data driven decision making through it. Finally, review and refresher training is needed periodically.

Make sure the team understands the business process behind each erp functionalities then demonstrate them with the system. They have to be broken down into individual process and explain why we do them and how the system handle them.

Ongoing support is even more important after the ERP goes live and during post-implementation operations. Apart from support for implemented ERP modules, training is required to teach new features of ERP upgrades or a new ERP module selected for implementation. Power users can be trained to become trainers for new employees who need to use the ERP.

Sobald das neue ERP live geht, sind die vorherigen Projektmitarbeiter gefragte Coaches. Handbücher werden von Kollegen geschrieben, die mit der echten Nutzung von Prozessen vertraut sind und im Sprachgebrauch der eigenen Mitarbeiter bleiben - das erhöht die Verständlichkeit enorm. Auch den User Help Desk gilt es aufzuschlauen - dort laufen ja die meisten 1st Level Fragen auf und können typischerweise schnell und einfach zufriedenstellend abgearbeitet und beantwortet werden.

I will give the team the Company ERP system background. Then, I will discuss all the modules and its relationship to each other. Then, assess each member's ERP system skills, learning styles and learning language. Group the members based on the area/ module they need to focus for their assigned tasks. Set training per group and support them thru approriate learning styles. Check each members knowledge by giving hands on training and support. A group tasks to foster collaboration, open communication, improvements, and to look for a potential leader. Regular huddle will also be conducted to assess learning curve of each member and support needed. With compassion, integrity, and teamwork thus excellent ERP system implementation

Primeiro passo antes de implantar qualquer que seja o ERP se faz necessário uma análise geral dos processos praticados pela empresa, capacitação dos colaboradores nos principais e mais simples procedimentos, e daí sim identificar qual ERP atende vossas expectativas, devemos sempre lembrar que o conhecimento da empresa ditará quão eficiente estão os processos e como implanta-los. Já participei de várias implantações, umas bens sucedidas e outras nem tanto, e o que pude avaliar é que a grande maioria das implantações mal sucedidas se deu pela ausência de conhecimento dos envolvidos nos processos mais simples da empresa. Por exemplo, um controle financeiro

Usar um ERP, quando bem integrado na empresa e com uma central de atendimento com vários níveis de apoio para resolver eventuais bugs. Garante com que os formados possam continuar a esclarecer suas dúvidas e garanharem traquejo na utilização do ERP.

Estou participando neste momento de uma reimplantação de um ERP. Mais do que o técnicos, vejo alguns pontos primordiais e que CEO’s e CIO’s não deveriam em HIPÓTESE ALGUMA, descartar! - Mudança de cultura. Mais do que um sistema, vc está lidando com uma mudança prática da forma como as pessoas fazem as coisas. Carregar vícios antigos para a nova plataforma são comuns, e podem levar a um grande fracasso do projeto. - Processos. Sistema algum cria o processo pra sua empresa! Aliar o conhecimento de negócio ao conhecimento do sistema, permite as equipes chegarem no modelo que atenda ao dia a dia, sem customização. - Equipe de projeto: São os orquestradores do projeto. Pessoas despreparadas ou desqualificadas, podem quebrar sua empresa!

Es primordial definir los KPIs y métricas con los que se trabajará para poder ajustar la herramienta de acuerdo a los resultados que vayamos obteniendo

Nur mit einer kompletten Feedbackschleife kann Trainingsinhalt und Trainingserfolg auch verbessert werden. Direkte Befragungen nach dem Training, ggf. mit zeitlichem Abstand, bringt das detaillierteste aber individualisierteste Ergebnis - eine Umfrage das standardisierteste Ergebnis. Auch hier macht der Mix das Ergebnis belastbar. Und man sollte nicht auf die Erfahrungen anderer Unternehmen sklavisch hören - nur weil etwas "dort" funktionierte, muss es das nicht auch "hier".

Gather feedback from team members throughout the training process. Use surveys or feedback sessions to identify areas for improvement and adjust training strategies accordingly.

Existem diversos graus de interesses em um ambiente com usuarios em diferentes niveis de compreensão e facilidade com o que se esta implementando. Oferecer suporte que começa por ouvir o usuário e não apenas ler o ticket aberto por ele eleva a capacidade de resposta assertiva e antecipa-se consideravelmente a solução do problema ou produção do conhecimento. A impatia é um grande facilitador e ela deve partir do atendente simplesmente porque é dele o conhecimento e há nele a capacidade e qualificação (assim se espera) de propor e apontar o caminho para a solução.

ERP learning is most effective when it is process led. Users need to know 'why' they must do it before they are taught 'how' to do it.

When I was an ERP teacher, I noticed that working on a sandbox and making the student take different roles, helped my students to understand difficult concepts. When they REALLY understood the basics, I made time, in class, to let them read the manual, instructions, help... Teaching kids some grit and let them experience they can bootstrap themselves, is a skill they'll have for the rest of their life. I imagine it's not that different in a business or production setting.

Share the solution early. Don’t wait until config, testing and training materials are built- it’s too late. You need super early awareness and buy in from the people who will sue your ERP solution to run your business.

Firstly, there should be hands-on training from the ERP Vendor for the whole team and at least two from the team should be designated as "Train the Trainer". Secondly, on-site workshops can be held by those designated as "Train the Trainer" to give training on updates or new features. Another important aspect is proper documentation that will serve as a work flow reference to the team.