Your customers are dissatisfied with a new CRM feature. How can you address their needs effectively?
Navigating customer dissatisfaction can be challenging, especially when it's about a new feature in your Customer Relationship Management (CRM) system. CRM is a technology for managing all your company's relationships and interactions with current and prospective customers. It helps you improve business relationships, streamline processes, and improve profitability. When customers express discontent with a new CRM feature, it's crucial to address their concerns effectively to maintain trust and ensure the continued success of your CRM initiatives.