Your technician is skipping protocols. How do you ensure attention to detail?
In field service engineering, attention to detail is not just about precision; it's about safety, reliability, and customer satisfaction. When your technicians start skipping protocols, the consequences can range from minor inefficiencies to major system failures. You're probably wondering how you can reinforce the importance of following procedures meticulously. It's a challenge, but with the right strategies, you can ensure that your technicians maintain the highest standards of service.