You're faced with a client requesting extra features. How do you handle expanding project scope?
When a client asks for additional features mid-project, it can feel like a curveball. However, this is a common scenario in IT consulting and requires a strategic approach to ensure project success while maintaining a positive client relationship. It's crucial to handle scope expansion effectively, as it can impact project timelines, budgets, and overall satisfaction. You must navigate these requests with a blend of flexibility, clear communication, and project management acumen to keep the project on track and the client happy.
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Update documentation:After scope changes, immediately revise project plans, schedules, and contracts. This clarity prevents later confusion and serves as a progress tracker, keeping everyone on the same page.
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Regular progress monitoring:Continuously assess performance against new requirements. Frequent reports and prompt response to deviations minimize negative impacts and keep the project aligned with goals.