You're facing client demands for more features. How do you meet them without delaying the project?
While it's tempting to say yes to every client feature request, keeping your project on schedule requires strategic decision-making. Here's how to strike a balance:
- Assess the impact: Evaluate how new features will affect the timeline and resources.
- Prioritize accordingly: Decide which features are must-haves and which can wait.
- Communicate transparently: Keep clients informed about the trade-offs involved.
How do you manage additional client requests while keeping your projects on track? Share your strategies.
You're facing client demands for more features. How do you meet them without delaying the project?
While it's tempting to say yes to every client feature request, keeping your project on schedule requires strategic decision-making. Here's how to strike a balance:
- Assess the impact: Evaluate how new features will affect the timeline and resources.
- Prioritize accordingly: Decide which features are must-haves and which can wait.
- Communicate transparently: Keep clients informed about the trade-offs involved.
How do you manage additional client requests while keeping your projects on track? Share your strategies.
-
At the outset of the project, clearly communicate timelines, deliverables, and the scope of work.. When new requests come in, assess their urgency and importance. Create a formal process for handling additional requests. Maintain open lines of communication with clients. Keep a record of all client requests, changes made, and their impacts on timelines and budgets. Analyze your team’s capacity to handle additional requests. Implement regular meetings with the client to discuss progress and any new requests. Be clear about what is feasible within the existing project scope. After completing the project, review how additional requests were managed. Strong relationships can foster understanding and collaboration.
-
As a Product Owner, it’s common for clients to request additional features during development, UAT, or demos. To handle these demands without delaying the project: • Prioritize Features: Use the MoSCoW method to focus on high-value, essential features. • Negotiate Trade-offs: Discuss trade-offs with the client to adjust lower-priority items. • Implement PI Approach: Use Program Increment (PI) planning to schedule additional requests in future phases without impacting current timelines. • Leverage the MVP Approach: Deliver a Minimum Viable Product and plan new features for later. • Communicate Transparently: Keep the client informed about the impact of new features on scope and timelines.
-
Prioritization 1. Categorize features: Must-haves, Nice-to-haves, and Low-priority 2. Assess impact: Evaluate each feature's business value and complexity 3. Client discussion: Align on priorities and expectations Agile Methodology 1. Iterative development 2. Sprints 3. Continuous integration Feature Segmentation 1. Core features 2. Secondary features 3. Nice-to-have features Resource Optimization 1. Team allocation 2. Skill augmentation 3. Efficiency tools Client Expectation Management 1. Explain trade-offs and timelines 2. Align on what's feasible within the project timeline 3. Keep clients informed on progress
-
Stakeholder inclusion doesn’t mean mindless adoption. I stand by this till today. Assess the requests, try and score them on the basis of each feature’s tshirt size - and then deduce which features can be incorporated into your go live project plan without affecting / breaking other elements of your product - whilst keeping usability and product vision on your mind. Try and ask yourself, “If I implement this feature within the next 6 days, am I incurring and technical debt & will my user want to use this feature?” If the general sentiment of your answer is positive, try contacting your Engineering Manager ASAP
-
Establish Clear Scope from the Start Define Scope Early: At the project kickoff, create a clear scope document that outlines all agreed-upon features, timelines, and deliverables. This will serve as a reference point when new requests arise. Build Flexibility: Set expectations for how changes to scope will be handled. If clients know from the beginning that requests outside the scope will affect timelines and costs, they are more likely to understand the implications of additional features. 2. Assess the Impact of New Requests Evaluate Cost & Time: When a client makes a new feature request, assess how it will impact the timeline, resources, and budget. Be transparent about the trade-offs, including potential delays or additional costs.
Rate this article
More relevant reading
-
Product Road MappingHow do you prevent scope creep in your road map?
-
Research and Development (R&D)You're facing a backlog of R&D tasks. How can you prioritize them to meet your deadlines?
-
Program ManagementWhat are the best practices for organizing program objectives into work packages?
-
Manufacturing EngineeringHow can you prioritize tasks when managing multiple deadlines?