You're facing negative feedback on social media. How can you use it to enhance your marketing strategy?
Facing negative feedback on social media can feel like a marketer's nightmare. However, with the right approach, it can be a golden opportunity to enhance your marketing strategy. Negative comments or reviews are not just criticisms; they are a direct line to your customers' thoughts and experiences. By actively listening and engaging with this feedback, you can turn negatives into positives and show your audience that you value their input. This can lead to improved products, services, and customer relationships, all of which are essential for a successful marketing strategy.
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Hesham Hamdy, MBA, Dip. SM, B.Sc Pharm, PMP, DMI ProRegional Marketing & digital transformation head - Middle East and Africa @ Lundbeck | Vlogger | Content Creator |…
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Drew PallaceProject Manager
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Gina GhoshCorporate Communications Pro with 23+ years of experience with a PR toolkit for everything from beauty and…