10X RevOps Accelerator

Startups are often so focused on what makes them unique that they routinely overlook or overthink the common challenges that every business faces: ⏱️ Delays in Speed To Lead ⚙️ Redundant Tech Stack ⌨️ Manual Data Entry 📉 Inaccurate Reporting 📕 Insufficient Documentation These sorts of issues tend to arise as a byproduct of day-to-day inefficiencies adding up over time. In change-rich environments, diligent oversight and documentation for operational processes are often scarce to begin with and quickly outdated. All too often left until the last minute during annual budgeting which itself isn’t always guaranteed to take place (especially within earlier stage businesses), a rigorous review of RevOps efficiency should be conducted quarterly. Need help establishing an effective RevOps Efficiency Checklist? Contact 10X RevOps and schedule your RevOps review today! www.10xrevops.com/contact #revops #analysis #processautomation #rpa #efficiencyboost

Choosing the right CRM depends a bit on the industry you’re in, and a lot on the stage of the company. While Salesforce is extremely robust, it’s often too much: ❌Too much product for what most will need upfront ❌Requires too much administration to reasonably manage inhouse early on ❌Has a TCO that’s too high relative to other options like HubSpot that are readily available, fully scalable, and start cheap or free. While the ramifications of tech stack selection for an individual company might seem small, in a new or emerging category or rapidly expanding niche market, the effects of these decisions can be greatly magnified. Here’s an example of how CRM selection caused an entire sector of healthcare to spend too much on its operating costs for close to 20 years: While helping one of our first clients refine their GTM and tech stack to more effectively sell their health tech solution to mental/behavioral health companies, I was surprised to find so many micro businesses in that space running a full blown Salesforce instance implemented and maintained by a 3rd party IT MSP who charged them thousands of dollars per month to support maybe 5 non-clinical staff members. At first this didn’t make sense to me. Why would so many would pay so much more than they needed to for a CRM designed to deliver so much more than they required? As it turns out, there were several reasons: 1. Starting from the industry’s early days, leadership’s education and training has largely been clinically-oriented and focused. Clinically-oriented leaders who tend to be less techically proficient rely more heavily on word of mouth/referrals as their primary sourcing method for technology, and will trust a big name in lieu of extensive research, evaluation, or 1st hand experience. 2. Those who came from other industries to run MH/BH programs first chose Salesforce as their CRM because it was what they were most familiar with. 3. Staff within MH/BH switch companies more frequently than staff in other sectors of healthcare helping Salesforce’s proliferation of continue unchallenged as the de facto standard CRM in use at hundreds of MH/BH companies for nearly 20 years before any serious challengers even entered this market. While companies like Alleva, Kipu Health, and Sunwave have since introduced industry tailored offerings which combine a CRM with an EHR/EMR, billing software, and a variety of other tools, Salesforce’s early penetration in this niche space forced the hand of these later upstarts into a maintaining a strategy of co-existence and interegration which closed off significant OPEX savings to a vital segment of our healthcare system for years. #crm #opex #behavioralhealth #mentalhealth #techstack #revops

Outsourcing, team-sourcing, and fractional hiring models have become far more attractive to startups and other companies looking for more affordable and viable options to address various staffing challenges. Wide adoption of cloud-based infrastructure laid the foundation for the more recent advancements made in live stream video, screen capture recording, and other API based communications technologies. By using this technology to connect disparate resources together, consultants and outsourcers are able to successfully bridge many of the gaps caused by geography and time zones in order to deliver a more complete suite of service offerings with greater flexibility and increasingly competitive performance-based pricing. Executive leadership not only guides strategic planning, it also oversees the tactical execution of various related work functions. That's right, the "talkers" are now the "do-ers" too. #consulting #technologysolutions #teamsourcing #outsourcingcompany #revops #strategy #hr #hiring #staffing #fractionalleadership #fractional #startups #transition

Read our new white paper, "Maximizing Value & Cost Savings: The Benefits of Outsourcing RevOps by Work Function" #revops #outsourcing #hiringtrends #fractional #sales #customersuccess #techsupport #qatesting #saasstartup #saas #growth #teamsourcing #strategy

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10X RevOps has Growth-as-a-Service options focused on Sales Development, Sales, Marketing, Operations, Customer Success, Technical Support, FP&A, and QA - all here in the US of A. Contact Us Today: www.10xrevops.com #teamsourcing #revops #ae #sdr #outsourcingservices #customersuccessmanager #vpsales

SaaS Application Sprawl is an epidemic at most startups, SMBs, and mid-market companies. Those who couldn’t afford huge end-to-end systems built for large enterprises have cobbled together dozens of apps, point solutions, and other tools in order to keep things moving so the business can keep to moving forward. The first problem with this, is that every new piece of software adds several new potential points of failure and many organizations don’t dedicate the necessary time or resources required to adequately document and test updates to their own application infrastructure as in many cases those resources are directed to their own dev/product teams. The second problem, is that the more complex the tech stack becomes, the more narrow and specific follow-on requirements increasingly become. At first this may seem like a good thing, as new additions will likely have smaller feature sets and corresponding price tags. However, it becomes increasingly difficult to find tools that fill feature gaps without overlapping with existing solutions, and also prevents operations and infrastructure teams from being able to identify opportunities for simplification and cost reduction as they continue going down the rabbit hole. 10X RevOps helps B2B tech companies by analyzing their application infrastructures and 3rd party tech stacks in order to identify exactly where all the opportunities are to consolidate, simplify, and save. To learn more or schedule a tech stack review, please visit: www.10xrevops.com

Understanding the most common successful client sales cycle creates proper expectations for RevOps teams and leaders alike. Mapping deal stages to the attainment of key milestones is critical for managers to focus on where reps are struggling to advance opportunities instead of relying on spot checking or cherry picking. Sharing this information with reps is also invaluable as it allows them to attenuate the expectations they have of themselves to a meaningful benchmark based, not on the theoretical, or what may have worked once or just once upon a time, but what is currently working most of the time now. Evaluating a rep’s performance based solely on their volume of activity and results leaves out everything in between that the manager themself is responsible for like identifying who needs training, and what top performers are doing differently that might be transferrable to the rest of the team. Being that sales is a ruthlessly performance-based discipline routinely staffed on either side of ego or insecurity, useful communication connected to the actual average successful outcome, might delay the premature self-disqualification of so many who never get the supportive coaching, clear direction, constructive feedback, and properly set expectations that anyone would need to continue on in a field that requires so much vigilance in personal development in order to be consistently successful. #revops #sales #salesleadership #opportunitytracking #KPIs #communication