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37signals

37signals

Software Development

37signals the creators of Basecamp and HEY.

About us

37signals makes Basecamp and HEY. Basecamp solves the critical problems that every growing business deals with. It’s the saner, calmer, organized way to manage your projects and communicate company-wide. HEY is our fresh approach on email. Email can be overwhelming and a total mess. Not anymore. We fixed it. HEY transforms email into something you want to use, not something you’re forced to deal with.

Industry
Software Development
Company size
51-200 employees
Type
Privately Held
Founded
1999
Specialties
Finishing projects, Collaborating with clients, Working remotely, and Getting it done

Locations

Employees at 37signals

Updates

  • 37signals reposted this

    View profile for David Heinemeier Hansson

    Co-owner & CTO of 37signals (Makers of Basecamp + HEY)

    Maybe one day AI will answer every customer question flawlessly, but we're nowhere near that reality right now. I can't tell you how often I've been stuck in some god-forsaken AI loop or phone tree WHEN ALL I WANT IS A HUMAN. So I end up either just yelling "operator", "operator", "operator" (the modern-day mayday!) or smashing zero over and over. It's a unworthy interaction for any premium service. Don't get me wrong. I'm pretty excited about AI. I've seen it do some incredible things. And of course it's just going to keep getting better. But in our excitement about the technical promise, I think we're forgetting that humans need more than correct answers. Customer service at its best also offers understanding and reassurance. It offers a human connection. Especially as AI eats the low-end, commodity-style customer support. The sort that was always done poorly, by disinterested people, rapidly churning through a perceived dead-end job, inside companies that only ever saw support as a cost center. Yeah, nobody is going to cry a tear for losing that. But you know that isn't all there is to customer service. Hopefully you've had a chance to experience what it feels like when a cheerful, engaged human is interested in helping you figure out what's wrong or how to do something right. Because they know exactly what they're talking about. Because they've helped thousands of others through exactly the same situation. That stuff is gold. Partly because it feels bespoke. A customer service agent who's good at their job knows how to tailor the interaction not just to your problem, but to your temperament. Because they've seen all the shapes. They can spot an angry-but-actually-just-frustrated fit a thousand miles away. They can tell a timid-but-curious type too. And then deliver exactly what either needs in that moment. That's luxury. That's our thesis for Basecamp, anyway. That by treating customer service as a career, we'll end up with the kind of agents that embody this luxury, and our customers will feel the difference.

  • We're hiring a Web App Product Designer. We're looking for a designer, not a decorator. A product builder, not a picture maker. A shipper, not a prototyper. There's plenty of the latter, but we're after the former. At many companies, product design is split into different roles: UX, UI, front-end development, copywriter, etc. At 37signals, it’s all one role. This means our designers are exceptional generalists. Along with having great visual taste and sensibilities, you must be able to write your own production-quality front-end HTML, CSS, and English. You'll pair up with a back-end programmer to bring designs, features, and products to life. Read more about the job and apply here: https://lnkd.in/gzQptYxs

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