Charlottesville-UVA-Albemarle Emergency Communications Center

Third team deployed! We are extremely proud of the incredible work the first, first responders — our telecommunicators — do every single day. Their dedication ensures that 911 continues to serve and protect our communities. As a team from across Virginia heads to help those in need, we remember that we are stronger together. Thank you to all of our co-workers who volunteered to deploy to provide relief assistance to the unstoppable #HeroesUndertheHeadset in NC, and to those who are still stationed on-site, backfilling for our deployed team members. You make a difference every day! Special shout out also to Rebecca Conners, CUA 911 Operations Manager and FEMA National Joint TERT Initiative Region III TERT Coordinator, who has been heavily involved in the national TERT response to Hurricane Helene. Check out the most recent news story: https://lnkd.in/eTQtZ9QR #911strong #telecommunications #StrongerTogether #WeAre911

CUA 911 is proud to highlight the extraordinary service of its first responders who have stepped up to lend a hand in the aftermath of Hurricane Helene, helping impacted communities continue to access vital emergency services, while demonstrating a steadfast commitment to the agency’s “GOLDEN” values. Learn more about our telecommunicator and equipment deployments and regional support efforts through national TERT: https://lnkd.in/egjp638h #HurricaneHelene #CUA911 #CommunitySupport

We're incredibly proud to announce that CUA911 has once again been recognized for our unwavering commitment to public safety. Last November, we earned our sixth Accreditation from the Commission on Law Enforcement Agencies (CALEA)—a prestigious honor we've maintained since 2006! This award is a testament to the hard work and dedication of our team, who are always striving to set the gold standard in emergency telecommunications. We were honored to be recognized for this achievement earlier this month at the APCO (Association of Public-Safety Communications Officials) annual conference—an event that brings together the best and brightest in our field from around the world. But that’s not all! Three of our amazing coworkers — Celeste Baldino, RPL, Jae Lohr, and Rebecca Conners — had the privilege of presenting at the APCO conference. Their session on our agency’s GOLDEN values focused on how to refresh and recommit to an agency’s strategic plan, mission, and vision—key elements for improving retention, engagement, and morale. And, our Executive Director Sonny Saxton, EMT-P, ENP was selected to participate in a round table on best practices in retention and performance improvement. Both presentations were a hit, sparking new connections and conversations with other agencies facing similar challenges. At CUA911, we're dedicated to excellence, innovation, and collaboration. We're excited to continue leading the way in public safety, both locally and nationally. Here's to many more milestones ahead! #CUA911 #PublicSafety #CALEA #APCO #ExcellenceInService

Are you ready to answer the call when it matters most? Apply today to be considered for our Fall 2024 recruit academy! www.cua911.gov/apply If you're passionate about making a difference in your community, enjoy working in a high-tech environment, and thrive in high-pressure situations, this could be your chance to shine. Here's what you can expect: - Teamwork: You'll be part of a close-knit team of professionals dedicated to public safety. - Training: Don't worry if you don't have any experience – we provide comprehensive training to equip you with the skills and knowledge needed to excel. - Career Growth: This isn't just a job; it's a career. We encourage professional development and provide opportunities for advancement. - Comprehensive Benefits: We believe in taking care of our co-workers, and offer a comprehensive benefits package, including healthcare, retirement plans, wellness stipends, and more. Application deadline for Fall Academy is August 7, 2024.

Please join us in congratulating the latest graduates of the CUA911 call-taking academy! After seventeen arduous weeks of study and multiple certification exams, our newest seven Public Safety Communications Officers have been moved on to the next phase of their training. Each of them are now assigned to one of our platoons, paired with a training officer, and are #AnsweringTheCall when our community needs help. A special thank you to everyone who attended the graduation ceremony to commemorate the occasion — friends and families of the graduates, the ECC supervisor and leadership teams, Chief Michael Thomas from Charlottesville Fire, and Chief Michael Kochis from Charlottesville Police. We appreciate you!

THANK YOU to everyone who helped us celebrate the lifesaving work of 9-1-1 during National Public Safety Telecommunicator Week! Thank you to... - Our community members and public safety partners who joined us for our 9-1-1 Open House. - Our Awards and Recognition and Community Engagement committees who helped plan our annual awards and fun throughout the week. (Hello, themed dress up days!) - Charlottesville City Council, the Albemarle County Board of Supervisors, and UVA who all recognized the week with formal proclamations, and recognized our co-workers as the "first, first responders." - Our friends and colleagues at neighboring PSAPs who sent cards, gifts, and general NPSTW cheer. - Our annual award winners, whose dedication to excellence in service was recognized for being above and beyond the call. - All the other folks who joined in to make the week extra special! Thank you to the Charlottesville-area community and the ECC Management Board for your tireless support of 9-1-1. We're always here for you, and appreciate you being there for us.

You’re invited: NPSTW 2024 9-1-1 Open House! What: Please join us in celebration of National Public Safety Telecommunicators Week! Meet the heroes behind the headset, tour your 9-1-1 center, and enjoy free family-friendly fun and food as we present our annual awards! When: Thursday, April 18. Drop-in event from 4pm to 7pm. Where: 2306 Ivy Rd, Charlottesville, VA 22903

NEW ROLE ALERT: The Charlottesville-UVA-Albemarle ECC is now hiring a Regional Emergency Management Liaison. The selected candidate will manage a pioneering program, shape strategic initiatives, foster collaboration across agencies, and help build emergency preparedness and response capabilities for the greater Charlottesville region. Posting closing soon! Learn more and apply today at www.cua911.gov/apply

Last week’s meeting of the ECC Management Board included a special celebration – one we’d now like to celebrate with you! 🎉 We are honored to announce that the Charlottesville-UVA-Albemarle Emergency Communications Center (ECC) has been awarded its 6th accreditation by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA). As one of only a handful of accredited communications centers in Virginia, this achievement is a testament to our agency’s commitment to excellence and service to the community. Key benefits to our agency and community include: clear policy standards for quicker and more effective emergency communications, assurance of the ECC's adherence to the highest standards of professionalism and accountability, continuous development and advanced training, and ongoing efforts in fostering transparency and building trust within the community. This achievement reflects the ECC’s dedication to maintaining exceptional service standards and ensuring the safety and well-being of our community members. We extend our gratitude to ECC’s coworkers, our region’s public safety partners, and the community for their ongoing support. 👉 Special shout-out to Performance Improvement and Accreditation Supervisor Jae Lohr for her outstanding contributions to this process. Thank you, Jae! Learn more at: https://lnkd.in/etnPtnsz