Aisera

Aisera is thrilled to share that Gartner has recognized the company as a Leader in the 2024 Magic Quadrant™ for Artificial Intelligence Applications in ITSM and has been placed highest for Ability to Execute! The evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and Ability to Execute. Aisera is redefining the standard for AI Agents. Our universal agentic AI Copilot supercharges employee productivity and customer experience leveraging domain-specific LLMs and task-specific agents. Its reasoning and orchestration architecture can seamlessly handle intentless natural language requests, proactively and autonomously make decisions and take actions to drive business outcomes. Thank you to our customers, partners, and team for making this possible! We believe, this recognition reflects our commitment to providing innovative Agentic products that drive value for our customers. Catch us at the Gartner IT Symposium/Xpo 2024 in Orlando from October 21-24! Visit us at booth #1023. Download the report today 👇 https://lnkd.in/gyN-A6U2

AI is no longer just the future of work—it is reshaping the present at an unprecedented pace. Yet, as companies move beyond the hype, a critical challenge is emerging: How can they unlock AI’s full potential across the enterprise? While generative AI has its strengths, agentic AI takes it further. Agentic AI is capturing the industry’s attention, highlighting what leaders recognize as the true potential of AI—boosting employee productivity, accelerating operational efficiency, and enabling smarter decision-making. At Aisera, we’re leading the charge in agentic AI and are excited about its potential. Learn how Agentic AI delivers the ROI enterprises need.

Attention developers & AI enthusiasts! 📢 Join us for a must-see Spotlight Series on the power of prompt engineering. https://go.aws/3YphWat Discover best practices from #AWS & Aisera experts to optimize your #AI assistant's performance. This hands-on session will equip you with practical prompt design techniques to take your AI applications to new heights. Don't miss your chance to master the art of prompt engineering - sign up today!

OnTrac, a top-ranked leader in last-mile delivery and Best Customer Service for Shipping & Delivery Services, is leveraging Aisera’s Agentic AI to realize the following benefits. ✔️ 50% reduction in live agent interactions ✔️ 90% resolution rate achieved ✔️ Record-breaking CSAT scores OnTrac is one of many companies that we’ve had the privilege of working with who have realized the promise of AI for its customers and seen strong and measurable business impact. See how with Aisera's Agentic AI solutions, OnTrac outperforms industry giants in customer service in the last-mile delivery industry, handling increased demand despite reduced headcount and maintaining customer service excellence even during peak periods. Read the full story to learn more about OnTrac's journey: https://lnkd.in/g9wGfEqg #Logistics #AICopilot #OnTrac #Aisera #AgenticAI Jose Castro Raksha Hukkeri Bala Kudaravalli

Curious about deploying an agentic AI copilot on Amazon Web Services (AWS)? Join our upcoming webinar on November 6th at 10am PST. The Aisera and AWS partnership enables enterprises to leverage Amazon Bedrock and SageMaker to create an Agentic AI Copilot that understands natural language requests, proactively makes decisions, and autonomously takes actions to drive business outcomes. Speakers: Utkarsh Contractor, VP of AI, Aisera Victor Rojo, Principal Tech Leader, AWS What to expect:  ✔️ See a live demo of agentic AI Copilot and Agent Assist, demonstrating how to automate tasks and boost agent productivity. ✔️ Learn how to leverage domain-specific LLMs to address any user request across various departments—including IT, HR, Finance, Procurement, and Customer Service—all through a single interface via Slack and Microsoft Teams. ✔️ Understand how to implement a TRAPS (Trusted, Responsible, Auditable, Private, Secure) framework to ensure data governance, regulatory compliance, and security. 👉 Register now! https://lnkd.in/gcnmqxUq 

Happy Diwali & Halloween from the Aisera team! ✨🎃🕸️ Aiserians celebrated with a double dose of fun, from creative costumes for Halloween to festive decor for Diwali. Our team went all out to make it a day of spooky vibes and joyous celebration. Here’s to a day filled with laughter, treats, and festive cheer! #Diwali #Halloween #CostumeParty Abhi Maheshwari

Unlock the power of Agentic AI while ensuring top-notch security and compliance! 🤖 Our latest blog dives deep into the world of Agentic AI Security, exploring why governance frameworks matter and how to tackle key challenges in deploying responsible and effective agentic AI. Learn about our TRAPS Framework, designed to accelerate time-to-value while addressing potential risks. Discover how we're: - Enhancing transparency and explainability - Prioritizing data privacy and security - Staying ahead of evolving compliance requirements Read our blog to find out how Aisera is leading the way in secure, ethical AI deployment.👇 https://lnkd.in/gKTqaJSm #AgenticAI #AISecurity #AIGovernance #AICompliance #FutureOfAI

Aisera is setting a new benchmark for AI agent evaluation in collaboration with industry and academia. Utkarsh Contractor(VP of AI, Aisera) and Michael Wornow (CS PhD Student, Stanford University), introduce the CLASSic framework, evaluating agents on multiple dimensions—including how they handle real-time adjustments and learning—to unlock their full value for enterprises. The CLASSic framework evaluates AI agents across five critical dimensions: ✔️Cost ✔️Latency ✔️Accuracy ✔️Security ✔️Stability Why does this matter? As AI agents take on more complex tasks, from customer service to critical business processes, it's essential to evaluate them holistically. The CLASSic framework provides decision-makers with a robust benchmark to ensure AI agents deliver maximum value. Read our full blog post: https://lnkd.in/grbrDq8J #AIAgents #AgenticAI #Benchmarks

Aisera was at Cisco WebexOne ‘24 last week in Florida and had a fantastic time connecting with industry leaders, innovators, and visionaries! 🚀 The energy and collaboration at the event was truly contagious. A big thank you to everyone who visited our booth and attended our session. Aisera’s VP of AI, Utkarsh Contractor, took the stage to showcase how Aisera is at the forefront with our universal agentic AI copilot, enhancing employee productivity and customer experience by utilizing domain-specific LLMs and task-specific agents. With Aisera’s deep integrations for Cisco Contact Center and Cisco Webex, enterprises can automate repetitive tasks not only within Cisco applications, but also across 500+ enterprise systems allowing seamless execution of enterprise-wide actions, driving efficiency and productivity at scale. Together with Cisco, we’re setting new benchmarks for employee and customer experiences! Check out some of our favorite moments from #CiscoWebexOne 👇 Utkarsh Contractor Ritesh Patel Carly Seehausen

That's a wrap on the Gartner IT Symposium in Orlando! Aisera had an amazing time meeting with many organization leaders eager to explore the transformative potential of agentic AI in the enterprise. The event was not only enjoyable but also provided a wonderful opportunity to gather with industry pioneers for an exclusive dinner in a relaxed atmosphere, where we all came together to relax, sip, mingle, and discuss agentic AI! We are proud to be recognized by Gartner as a Leader in the 2024 Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute. Aisera is positioned highest by Gartner in Ability to Execute. A heartfelt thank you goes out to our customers, Sachin Sontakke, Head of Data Analytics at Gilead Sciences, and Baker Smith, Chief Information Officer at Aramark, for joining Aisera’s CEO, Abhi Maheshwari, on stage to share their experiences with Agentic AI! We would not be where we are today without customers like you! And a special shoutout to Lindsey Autrey, Lily Nye, Hutchinson Williams for all the help and running a successful event! Check out some of our favorite moments! 👇 #GartnerSymp #AgenticAI #AIAgents #Aisera #AICopilot Abhi Maheshwari Matt Thomas Ben Lu Rahul Guha Ron DeCanio Seyi Verma Jigar Kothari