Allen Claims, Inc

We see accountability & ethical business practices are baseline requirements of an insurance carrier. Glad to see carriers are being held accountable to what's right. https://lnkd.in/ghhZuABF

Our hearts go out to those affected by Hurricane Helene & the families with lost loved ones. We are in the area and ready to help. Call us at: 888-330-6857 https://lnkd.in/gkFWpgXy

#HurricaneHelene As #HurricaneHelene heads our way, we hope our friends in (and around) AL, GA, FL, and LA stay safe, stay prepared, and stay aware. We're here to help. #StaySafe #EmergencyPreparedness #HurricaneSeason #CommunityFirst #StormSafety #InsuranceClaim #PublicAdjusters #ClaimtheStorm #Insurance

Great time at the Apartment Association of Kansas City trade show on Tuesday. Many connections made & even a little fun meeting some characters. Thank you, AAKC, for having us!

Who's going to the AAKC trade show next week (9/17)!? We'll be there in booth #49. Come by & say hello!

Our team is growing & we're so excited to welcome Allison Campbell to our team. With a strong learning agility, prior claims experience, and an incredible customer service touch, Allison is already proving herself to be an huge asset. Thank you for joining us Allison & we can't wait to see all you accomplish with ACI! #newhire #claimsassociate #insuranceclaims #publicadjuster

Insurance policies can be hard to understand. Ensure your claim is being handled to the full extent of the coverage available within a decent timeframe. Don't be delayed! Don't be underpaid! Don't be a victim!

In the realm of property insurance, attention to detail is paramount. Every word, number, and clause in a document hold significant weight, as they dictate the extent of coverage and the obligations of both the insurer and the insured. However, when errors arise in corporate documents, they can serve as glaring indicators of deeper issues within an insurance company. These errors, whether they be inaccuracies, inconsistencies, or omissions, can point to a lack of care in the proper indemnity of an insured, ultimately resulting in the insured suffering from the improper handling of their claim. In the attached photos, some gross errors occur. The adjuster edited State Farm’s estimate incorrectly. The rep has removed State Farm’s contact info & placed ours in its stead. They have then removed their own State Farm adjuster’s name & contact info & input our Public Adjuster’s information in its place. They’ve input our opening statement into their own estimate & then carried our company name (ACI) throughout the rest of the estimate instead of State Farm at the top of each page. At first glance, a typo or a formatting inconsistency in a claim document might seem inconsequential. However, when errors occur in these documents, they can create ambiguity, confusion, and, in some cases, incorrect denial of coverage or incorrectly paid claims. We share this not as a “woah is me” complaint, but as an indicator of the tide change in carrier focus. Instances like this are all too frequent. Where is the proper training on handling represented claims? Where is the accountability? A lack of attention to detail in legal claim documents and an absence of training around represented claim handling reflects a broader disregard for the needs of policyholders. Property insurance claims are often complex and time-sensitive, requiring prompt and precise handling to ensure fair and timely indemnity. However, when errors go unnoticed or unaddressed, it erodes the trust and confidence that policyholders place in their insurance company and those they hire to help them through the process. Policyholders expect their insurer to act with integrity, professionalism, and diligence in handling claims. Yet, when errors like this occur it undermines the ability to deliver on its promises. Errors in corporate documents within the insurance industry are indicative of larger issues, including a lack of care about the quality of the work and a absence of customer focus. Addressing these underlying problems is crucial for restoring trust and confidence in the insurance industry and ensuring that policyholders receive the protection and support they deserve. We need carriers to return to the days when they placed the needs of policyholders at the forefront. In doing this, insurance companies can fulfill their commitment to providing peace of mind and financial security they've promised their customers. #training #adjustertraining #propertyadjusting #insuranceclaims State Farm

In the ever changing landscape of insurance claims, the role of a Public Adjuster often stirs mixed emotions. Some view us as adversaries, while others recognize us as allies in navigating the complexities of insurance settlements. At Allen Claims, Inc., we firmly believe that our Public Adjusters play a pivotal role in achieving fair and efficient claim resolutions, benefiting both policyholders and insurance companies alike.   It's essential to dispel the misconception that Public Adjusters are inherently antagonistic to insurance companies. While this may be the case for most PA firms, contrary to popular belief, at Allen Claims, Inc., our primary objective is not to maximize claim payouts at the expense of insurers or “fight” unnecessarily. Instead, we serve as advocates for policyholders, ensuring that their rights are upheld and that they receive the compensation they are entitled to under their insurance policies. A promise was made when the insurance policy was purchased, we help ensure that customer focus remains throughout the claims process.   One of the key ways in which our Public Adjusters are allies to insurance companies is they bring a wealth of knowledge and experience to the table, which can be invaluable in guiding newly appointed adjusters through the complexities of the insurance claims process. As the industry is evolving to carriers hiring staff adjusters in droves, carrier adjusters will have a mountain to climb to learn all the necessary details of claim settlement right out of the gate. Therefore, a Public Adjuster’s expertise is needed as it encompasses not only policy knowledge, but also a deep understanding of construction and repair methods, local building codes, and industry standards. By sharing our insights and practical know-how, Public Adjusters can help expand the knowledge base of new adjusters, enabling them to make more informed decisions when assessing damages and negotiating settlements. Public Adjusters excel in navigating the nuanced "gray areas" of claims, where interpretation of policy language and coverage can be ambiguous. Ultimately, the collaboration between Public Adjusters and insurers' claim staff serves to enhance the overall efficiency and effectiveness of the claims process, leading to greater customer satisfaction and valuable client retention.   At Allen Claims, Inc., we recognize the importance of fostering collaborative relationships between our Public Adjusters and insurance companies. By embracing transparency, communication, and a shared commitment to fair claims resolution, we believe that Public Adjusters can serve as trusted partners rather than adversaries in the insurance ecosystem. We are dedicated to promoting this collaborative approach and creating value for both policyholders and insurers alike.

Navigating Talent Challenges in the Evolving Insurance Landscape The insurance industry, like many others, has embraced virtual training as a response to changing work dynamics. Independent adjusters (IAs) and staff adjusters now often receive training remotely, leveraging digital platforms and interactive sessions. However, in an industry where the majority of the work hinges on a person being in the field - Touch, See, Climb - the quality of adjusters has been swiftly deteriorating. Desk adjusters rely on engineer reports, unskilled field adjusters, and other "specialty contractors" who write their reports often in favor of who hires them...the carrier. Desk adjusters & in-office managers discuss these reports as if they are gold or the Bible & are becoming unwilling to see claims for what they are - individual & requiring assessment on a case by case basis. The drop is the quality of adjusters drastically affects the clients who are relying on their carrier to uphold the promise they sold in the insurance contract. Clients come to us on a regular basis feeling unheard, with a drastic misunderstanding of the claim process, and with many unresolved claim issues. Being an advocate for the insured in an ever changing & vastly under skilled industry is what we do. What are your thoughts on an article like this? https://lnkd.in/g4bSXUJ9